Uploaded April 2026 | Updated September 2026, 1 week ago
We have developed a natural voice conversational AI that responds with well-timed interjections, enabling smooth, human-like conversations at a comfortable pace.
Powered by full-duplex conversational technology, the AI can speak while listening, enabling stress-free, bidirectional interactions that feel close to human conversation.
This video introduces NTT’s latest voice conversational AI, designed for customer service and reception tasks in call centers.(*1,2)
(*1) The voice-based conversational AI modeled after the ‘116 Center’ appearing in this video is provided solely as an example, and there are currently no concrete plans or ongoing considerations to apply this AI to the 116 Center.
(*2) In developing this AI, it has been trained using purchased or artificially created voice data, rather than actual audio data from call centers.
NTT R＆D:
https://www.rd.ntt/e/
We have developed a natural voice conversational AI that responds with well-timed interjections, enabling smooth, human-like conversations at a comfortable pace.
Powered by full-duplex conversational technology, the AI can speak while listening, enabling stress-free, bidirectional interactions that feel close to human conversation.
This video introduces NTT’s latest voice conversational AI, designed for customer service and reception tasks in call centers.(*1,2)
(*1) The voice-based conversational AI modeled after the ‘116 Center’ appearing in this video is provided solely as an example, and there are currently no concrete plans or ongoing considerations to apply this AI to the 116 Center.
(*2) In developing this AI, it has been trained using purchased or artificially created voice data, rather than actual audio data from call centers.
NTT R＆D:
https://www.rd.ntt/e/
