Uploaded March 2026 | Updated September 2026, 37 minutes ago
"In Procurement, we’ve often been seen as the 'bad cops,' relishing our power tactics. But Tactical Empathy® changed the game. It’s not just about winning now; it’s about building long-term trust. I thought I understood it from books and podcasts, but this workshop revealed new insights and areas for improvement. For anyone in Procurement, this course is essential for elevating your skills and transforming your approach." : blackswanltd.com/contact
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
===============================================================
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: blackswanltd.com
Instagram: instagram.com/blackswangroupltd
Twitter: twitter.com/BlackSwanGrp
Facebook: facebook.com/BlackSwanLTD
LinkedIn: linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: linkedin.com/in/christophervoss
Instagram: instagram.com/thefbinegotiator/?hl=en
Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: amzn.to/3dutw0L
Thanks for watching!
"In Procurement, we’ve often been seen as the 'bad cops,' relishing our power tactics. But Tactical Empathy® changed the game. It’s not just about winning now; it’s about building long-term trust. I thought I understood it from books and podcasts, but this workshop revealed new insights and areas for improvement. For anyone in Procurement, this course is essential for elevating your skills and transforming your approach." : blackswanltd.com/contact
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
===============================================================
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: blackswanltd.com
Instagram: instagram.com/blackswangroupltd
Twitter: twitter.com/BlackSwanGrp
Facebook: facebook.com/BlackSwanLTD
LinkedIn: linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: linkedin.com/in/christophervoss
Instagram: instagram.com/thefbinegotiator/?hl=en
Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: amzn.to/3dutw0L
Thanks for watching!
![Every Employee Does This At My Company!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! Every Employee Does This At My Company!](https://i.ytimg.com/vi/w83T-vryips/mqdefault.jpg)
![The #1 Networking Hack!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The #1 Networking Hack!](https://i.ytimg.com/vi/wRVITeNzaWc/mqdefault.jpg)
![Why I Refuse To Compromise On Anything
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! Why I Refuse To Compromise On Anything](https://i.ytimg.com/vi/wlfD1xxx5Ns/mqdefault.jpg)
![What “Fair” Really Means In A Negotiation
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! What “Fair” Really Means In A Negotiation](https://i.ytimg.com/vi/x7CJHBs8d3Y/mqdefault.jpg)
![The Truth About Men Vs. Women In Negotiations
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The Truth About Men Vs. Women In Negotiations](https://i.ytimg.com/vi/xaAoOzvt98w/mqdefault.jpg)
![How I Became An FBI Hostage Investigator!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How I Became An FBI Hostage Investigator!](https://i.ytimg.com/vi/y8wC1h6QCs4/mqdefault.jpg)



![How To Calm The Mind Before A Negotiation
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How To Calm The Mind Before A Negotiation](https://i.ytimg.com/vi/z3CDD0axY3s/mqdefault.jpg)
![The Worst Mistake In Any Negotiation
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The Worst Mistake In Any Negotiation](https://i.ytimg.com/vi/zALh9ZZFWDw/mqdefault.jpg)