Uploaded August 2026 | Updated September 2026, 7 hours ago
John Hollenberger (Fortinet, US)
Incident response is high-stakes, fast-paced, and information-dense. Teams often make critical decisions while stressed, multitasking, and operating with incomplete information. These conditions can lead to decision fatigue, cognitive overload, and errors that prolong incidents or amplify damage. John and Jennifer Hollenberger explore cognitive load in incident response and introduce psychologically-informed strategies and gamified tabletop techniques to improve decision-making, clarity, and team performance. Attendees will learn practical methods to structure exercises, design decision support tools, and manage stress to maintain peak cognitive function during real incidents. Whether your team is large or small, this session provides actionable guidance to reduce mental strain, improve communication, and enhance response outcomes.
This session's authors include Jennifer Trujillo Hollenberger and John Hollenberger.
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John Hollenberger is a seasoned cybersecurity consultant with over 19 years of experience helping organizations strengthen their defenses and prepare for the realities of today’s evolving threat landscape. Throughout his career, John has guided clients through complex security challenges — from building proactive security strategies to leading high-impact incident response efforts.
As the Lead Consultant of Proactive Services at Fortinet, he works closely with organizations to enhance their readiness, resilience, and ability to respond effectively when incidents occur. John is deeply committed to educating others on the importance of preparation, collaboration, and continuous improvement in cybersecurity. He holds a range of industry certifications, including CISSP, GCIH, GWAPT, CISA, CISM, CRISC, and Security+.
Jennifer Trujillo Hollenberger, PhD, LCSW is an Associate Professor of Social Work and the BSW Program Director at Grove City College in Grove City PA. She earned an MSW from the University of Pittsburgh and her PhD in Social Work from Baylor University. She has over 15 year of clinical practice experience in mental health, 10+ peer reviewed publications, and lives with her family in Pittsburgh PA.
John Hollenberger (Fortinet, US)
Incident response is high-stakes, fast-paced, and information-dense. Teams often make critical decisions while stressed, multitasking, and operating with incomplete information. These conditions can lead to decision fatigue, cognitive overload, and errors that prolong incidents or amplify damage. John and Jennifer Hollenberger explore cognitive load in incident response and introduce psychologically-informed strategies and gamified tabletop techniques to improve decision-making, clarity, and team performance. Attendees will learn practical methods to structure exercises, design decision support tools, and manage stress to maintain peak cognitive function during real incidents. Whether your team is large or small, this session provides actionable guidance to reduce mental strain, improve communication, and enhance response outcomes.
This session's authors include Jennifer Trujillo Hollenberger and John Hollenberger.
---
John Hollenberger is a seasoned cybersecurity consultant with over 19 years of experience helping organizations strengthen their defenses and prepare for the realities of today’s evolving threat landscape. Throughout his career, John has guided clients through complex security challenges — from building proactive security strategies to leading high-impact incident response efforts.
As the Lead Consultant of Proactive Services at Fortinet, he works closely with organizations to enhance their readiness, resilience, and ability to respond effectively when incidents occur. John is deeply committed to educating others on the importance of preparation, collaboration, and continuous improvement in cybersecurity. He holds a range of industry certifications, including CISSP, GCIH, GWAPT, CISA, CISM, CRISC, and Security+.
Jennifer Trujillo Hollenberger, PhD, LCSW is an Associate Professor of Social Work and the BSW Program Director at Grove City College in Grove City PA. She earned an MSW from the University of Pittsburgh and her PhD in Social Work from Baylor University. She has over 15 year of clinical practice experience in mental health, 10+ peer reviewed publications, and lives with her family in Pittsburgh PA.
