Uploaded March 2024 | Updated September 2026, 5 days ago
Complaints are an unavoidable part of delivering patient care in a hospital setting, and yet can have a huge impact on a doctor's reputation and wellbeing.
Learn more about complaints handling for hospital doctors and tips on reaching a resolution in this free webinar.
Hosted by the MDU's medico-legal advisers, Jerard Ross, Ed Nandasoma and Gaynor Whiter, the session covers:
- what constitutes a complaint and the impact it can have
- what to do when you receive a complaint and when to involve your MDO
- the PHSO's model complaint handling procedures for the NHS in England
- Q&A session with our medico-legal adviser.
Browse our upcoming webinars: themdu.com/learn-and-develop/webinars
2:18 GMC hearings
4:22 When things go wrong
9:29 Complaint case scenario
15:20 Ethical duty
23:03 Duty of candour and personal reflection
31:16 Complaints and NHS employees
38:00 Q&A: What should I do about a complaint that seems untruthful?
43:08 Q&A: Should we apologise if nothing's gone wrong?
45:58 Q&A: GMC's Duty of candour
49:41 Q&A: Common types of complaints
51:42 Q&A: Duty of candour and differential outcomes
52:44 Q&A: What's a doctor's role in the complaints process?
53:54 Q&A: Adverse incident review report
57:16 Q&A: Approval of complaints in the NHS
Complaints are an unavoidable part of delivering patient care in a hospital setting, and yet can have a huge impact on a doctor's reputation and wellbeing.
Learn more about complaints handling for hospital doctors and tips on reaching a resolution in this free webinar.
Hosted by the MDU's medico-legal advisers, Jerard Ross, Ed Nandasoma and Gaynor Whiter, the session covers:
- what constitutes a complaint and the impact it can have
- what to do when you receive a complaint and when to involve your MDO
- the PHSO's model complaint handling procedures for the NHS in England
- Q&A session with our medico-legal adviser.
Browse our upcoming webinars: themdu.com/learn-and-develop/webinars
2:18 GMC hearings
4:22 When things go wrong
9:29 Complaint case scenario
15:20 Ethical duty
23:03 Duty of candour and personal reflection
31:16 Complaints and NHS employees
38:00 Q&A: What should I do about a complaint that seems untruthful?
43:08 Q&A: Should we apologise if nothing's gone wrong?
45:58 Q&A: GMC's Duty of candour
49:41 Q&A: Common types of complaints
51:42 Q&A: Duty of candour and differential outcomes
52:44 Q&A: What's a doctor's role in the complaints process?
53:54 Q&A: Adverse incident review report
57:16 Q&A: Approval of complaints in the NHS
