Matrix42: Leading European IT Service Management with AI Innovator at Swiss IT Forum @charbax

Charbax | Matrix42: Leading European IT Service Management with AI Innovator at Swiss IT Forum @charbax | Uploaded October 2024 | Updated October 2024, 1 week ago.
Fabrizio Vismara, representing Matrix42 in Switzerland and Austria, introduces his company as a leading European service management provider. Their core focus is on IT Service Management and Enterprise Service Management, serving a wide array of industries through partnerships across Europe and into the Middle East and Africa. They enable clients to optimize support processes, enhancing efficiency for employees and customers alike.

Matrix42's solutions help streamline and standardize workflows, contributing to smoother operations and a better employee experience. The ease of ticket creation and quick response times are vital aspects they address. Their self-service portal, powered by AI, empowers users to solve issues independently through knowledge articles and intelligent suggestions.

Innovation is a core value for Matrix42. They are actively involved in developing AI solutions to further refine support processes. AI's potential to summarize issues, route them effectively, provide solutions, and learn from past experiences is being fully explored through their beta program with customer collaboration.

The company's vision is to augment traditional ITSM and ESM by bringing in broader resources and capabilities for a comprehensive approach. This is reflected in their market leadership position, recognized by industry research. Their recent acquisition of Efecte further solidifies their strong presence in the European market.

Headquartered in Frankfurt, Germany, Matrix42 boasts a network of offices across Europe, including Vienna, Lucerne, Paris, Milan, Rome, and Munich. The company's intriguing name, "Matrix42," draws inspiration from the iconic film "The Matrix," where 42 is the answer to the ultimate question of life's meaning.

Description by Gemini.

This video was filmed at Swiss IT Forum(s) 2024 in Geneva Switzerland, check out all my Swiss IT Forum videos here: youtube.com/playlist?list=PL7xXqJFxvYvgk4upSBTibrBuMcgvNjlEq

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$Paper: Achromatic meta-waveguide for AR, Philip Surman of Shenzhen Southern University of Technology Philip Surman, currently based in Shenzhen, China, at the Southern University of Science and Technology, is working on advancing 3D displays that dont require glasses. Originally from the UK, Surman is involved in developing wave guides, particularly those using metasurfaces. These wave guides are designed to be efficient, cost-effective, and free from color aberration issues that typically plague traditional refractive wave guides. At https://www.youtube.com/playlist?list=PL7xXqJFxvYvjJihFUMIabPjjPrALb6a7Z Surman explains that metasurfaces operate at a nanometer scale, much smaller than the wavelength of light, which allows them to avoid the problems encountered by traditional optical systems Thanks to Synaptics for being my Display Week 2024 video coverage sponsor. Check out all my videos with Synaptics in my playlist: https://www.youtube.com/watch?v=3eyDBxYKBGA&list=PL7xXqJFxvYvhAbQoe9YN4c84SqXxIY3fQ&index=2 Surman discusses the future of augmented reality (AR) and the critical role wave guides will play in its development. Unlike bulky, heavy headsets currently on the market, the goal is to create lightweight, glasses-like devices that are more practical for everyday use. He mentions that while traditional prisms used in AR devices are thick and heavy, wave guides offer a more elegant solution. Although the production of these advanced wave guides is currently expensive, there is potential for cost reduction through roll-to-roll manufacturing processes. A prototype of the wave guide technology is demonstrated, showing a virtual image of a parrot overlaid on the real world. This prototype highlights the challenge of achieving correct focus in AR, which requires additional technologies like eye tracking and AI algorithms to adjust the virtual overlay accurately. Surman acknowledges that traditional wave guides face inherent limitations in providing proper accommodation without extra optics. Surmans expertise extends beyond AR to glasses-free 3D displays, a field in which he has had notable success. He is set to give a talk about these displays at a conference, showcasing an 8K 32-inch screen that uses head tracking to enhance the 3D effect. This technology allows for higher resolution and greater depth perception by compressing the views based on the users position. This head tracking technique ensures the sweet spot of the display follows the viewers movements, providing a sharper and more immersive experience. The conversation also touches on the evolution of 3D display technology. Surman reflects on the past attempts to popularize 3D with glasses, which often resulted in blurry images and viewer fatigue. The latest developments, however, offer much sharper and more comfortable viewing experiences. By using light field displays and adjusting focal lengths, modern 3D displays can provide smoother motion parallax and better depth. Surman discusses the practical challenges of creating multi-user 3D displays. Current head tracking systems are limited to single users, but future developments aim to accommodate multiple viewers by using temporal multiplexing, which involves rapidly switching the sweet spot between different viewers. This approach requires careful handling to avoid motion artifacts and flickering, but it holds promise for broader applications. Despite the advancements in AR and 3D technology, Surman remains cautious about the widespread adoption of AR. He notes that while there is significant hype and numerous presentations on AR at conferences, the hardware still has to catch up with the software. Surman has tried some of the latest AR devices, including one from Apple, but found them lacking in terms of responsiveness and comfort. He believes the future of AR lies in creating lightweight, glasses-like devices that are practical for daily use, a goal that many in the industry are working towards. In conclusion, Philip Surmans work at the Southern University of Science and Technology is at the forefront of developing advanced display technologies. His efforts in improving wave guides for AR and creating high-quality glasses-free 3D displays are significant steps towards making these technologies more practical and accessible. While there are still challenges to overcome, the potential for these innovations to transform how we interact with digital content is immense. Description by Chatgpt. My Early Access Members get full access to all my videos as I upload them nightly https://www.youtube.com/charbax/join before they are published are the rate of 3-5 videos per day in the days following the event.$

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