Uploaded March 2026 | Updated September 2026, 2 weeks ago
When a crisis unfolds, actors across the travel sector are confronted with immediate disruption, uncertainty for travellers, operational breakdowns, reputational risks and the need to act under pressure and incomplete information. This session starts from a concrete crisis situation and explores how the travel sector responds, from communication and coordination to risk assessment and responsibility towards travellers and destinations. As the discussion evolves, the focus gradually widens to broader governance questions and examines how governance frameworks, data and cross sector collaboration can support the transition from short term response to long term resilience, particularly in the context of climate change.
Moderator:
Prof. Dr. Harald Pechlaner
Founding Chair, School of Transformation and Sustainability
Catholic University Eichstaett-Ingolstadt
Panel:
Alastair Crossley
Global Head of Travel Solutions
AXA Partners
Ben Lynam
Head of Communications and Research
Travel Foundation
Dolores Ordóñez
Director
Anysolution
Martin Riecken
Managing Director & Owner
11 Fifty-Nine
When a crisis unfolds, actors across the travel sector are confronted with immediate disruption, uncertainty for travellers, operational breakdowns, reputational risks and the need to act under pressure and incomplete information. This session starts from a concrete crisis situation and explores how the travel sector responds, from communication and coordination to risk assessment and responsibility towards travellers and destinations. As the discussion evolves, the focus gradually widens to broader governance questions and examines how governance frameworks, data and cross sector collaboration can support the transition from short term response to long term resilience, particularly in the context of climate change.
Moderator:
Prof. Dr. Harald Pechlaner
Founding Chair, School of Transformation and Sustainability
Catholic University Eichstaett-Ingolstadt
Panel:
Alastair Crossley
Global Head of Travel Solutions
AXA Partners
Ben Lynam
Head of Communications and Research
Travel Foundation
Dolores Ordóñez
Director
Anysolution
Martin Riecken
Managing Director & Owner
11 Fifty-Nine
