Uploaded December 2022 | Updated September 2026, 2 weeks ago
We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.
Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.
To register for Priority Services or update your details, please click here: unitedutilities.com/help-and-support/priority-services or call 0345 672 2888
By registering with us you will automatically be added to the Electricity North West Priority Services Register.
What Priority Services offers to customers
Our Priority Services is set up to provide customers with additional support no matter what you need it for. We have initiatives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.
We also offer additional support for dialysis patients. We'll contact you as soon as possible if we need to turn off your water supply in an emergency, such as burst water main, and try to time any planned shut-offs, so they don't happen on the day of your dialysis.
We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.
Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.
To register for Priority Services or update your details, please click here: unitedutilities.com/help-and-support/priority-services or call 0345 672 2888
By registering with us you will automatically be added to the Electricity North West Priority Services Register.
What Priority Services offers to customers
Our Priority Services is set up to provide customers with additional support no matter what you need it for. We have initiatives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.
We also offer additional support for dialysis patients. We'll contact you as soon as possible if we need to turn off your water supply in an emergency, such as burst water main, and try to time any planned shut-offs, so they don't happen on the day of your dialysis.
