Uploaded April 2025 | Updated September 2026, 1 week ago

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Generative Artificial Intelligence (GenAI) provides a lot of opportunities to transform how we do service, as well as for our collaboration and co-innovation with our strategic partner AWS, using AWS innovation methodology and technologies.

One example of our co-innovation efforts is our GenAI solution called Technician Assistant. By analyzing data from connected elevators, and searching past resolved cases, this AI-powered tool helps technicians fix elevators faster.

Hear from our Chief Innovation Officer Amy Chen how we developed the solution, as well as from our service experts in Italy about how it has eased the work of our technicians already.

See what else we are doing with AWS 👉🏻aws.amazon.com/solutions/case-studies/innovators/kone

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