Uploaded January 2026 | Updated September 2026, 2 weeks ago

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Ken Chenault, former CEO of American Express, reflects on the creation of Membership Rewards, and how innovation and customer focus helped build an enduring brand. “We want to become the company that puts us out of business.”

Watch his episode of The Thread for more on values-driven leadership, strategic reinvention, and what it takes to build a company that lasts.
Full interview on our channel @LifeStoriesInterviews

#KenChenault #TheThreadSeries #Leadership #Innovation #AmericanExpress #LifeStories