Uploaded February 2025 | Updated September 2026, 3 days ago

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In this inaugural episode of AI in Action, Microsoft Corporate Vice President Jonathan Hunt talks with Jacek Zniszczol, Global Digital & Technology Director of Commerce at The HEINEKEN Company. Together, they delve into HEINEKEN’s exciting journey with Microsoft, fueled by Dynamics 365 and AI, to transform more immersive, personalized customer experiences by digitizing the entire consumer journey, while setting a new standard in the industry.

Timestamps
1:01 Get to know Jacek Zniszczol
2:55 Key learnings from HEINEKEN’s business transformation
5:26 The HEINEKEN-Microsoft partnership is built on trust and innovation
8:22 HEINEKEN’s vision for AI

Key Links
• Follow Jacek Zniszczol on LinkedIn: https://msft.it/6057UOMt9
• Follow Jonathan Hunt on LinkedIn: https://msft.it/6058UOMti
• Learn more about The HEINEKEN Company: https://msft.it/6059UOMtc
• Learn more about Microsoft Dynamics 365: microsoft.com/en-us/dynamics-365
• Boost productivity with Copilot in Dynamics 365: https://msft.it/6051UOMtl

#Microsoft #MicrosoftDynamics365