Uploaded April 2025 | Updated September 2026, 3 days ago

---

During this episode of AI in Action, Microsoft Corporate Vice President Jonathan Hunt concludes his 2-part conversation with 1-800-Flowers.com CIO Arnold Leap. In part 1, Arnie shared insights on using AI and cloud solutions to enhance customer experiences and provided advice for leaders looking to advance their businesses with AI. Part 2 dives into AI strategies for retailers, focusing on personalization, privacy, and governance. Arnie also shares his views on the top AI use cases that are poised to deliver the most business value for the retail industry.

In case you missed it, you can catch up on part 1 here: https://msft.it/6051qqOc7.


00:14: Transforming the next-gen customer experience with AI
05:28: Top AI use cases for retail

Key Links
Follow Arnie Leap on LinkedIn: https://msft.it/6052qqOcC
Follow Jonathan Hunt on LinkedIn: https://msft.it/6053qqOch
Learn more about 1-800-Flowers.com: 1800flowersinc.com
Learn more about Dynamics 365 Contact Center: https://msft.it/6056qqOY8
Learn more about Microsoft Dynamics 365: https://msft.it/6057qqOYD

#Microsoft #MicrosoftDynamics365 #AI