Uploaded November 2025 | Updated September 2026, 2 weeks ago

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With AI chatbots, self-service portals, and automation tools like ServiceNow and Microsoft Copilot handling tickets faster than ever, it's easy to wonder if there's still a future for entry-level IT roles. In this video, we break down how AI is reshaping the traditional help desk — and why it may actually create more opportunities for IT pros. From automation to upskilling, we'll explore what's really changing in tech support and how you can stay ahead.

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