Uploaded September 2020 | Updated September 2026, 2 weeks ago

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Melbourne City Council acted unfairly in upholding fines against drivers who had paid for their parking but made a simple error when entering their registration number, the Victorian Ombudsman has found.

Ombudsman Deborah Glass said the Council had “applied an overly rigid approach to parking errors” by upholding fines against drivers who had confused the number 0 with the letter O when entering their registration in the PayStay app.

Her Investigation into review of parking fines by the City of Melbourne was tabled in the Victorian Parliament on Wednesday 16 September 2020.

To read the report or for more information: www.ombudsman.vic.gov.au