Install Zammad on Linux [Opensource Helpdesk Ticketing System] @i12bretro

Uploaded December 2024 | Updated September 2026, 2 weeks ago

#Zammad #Helpdesk #Linux

Full steps can be found at i12bretro.github.io/tutorials/0907.html

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What is Zammad?
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. - github.com/zammad/zammad

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Installation
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   01. Log into the Linux device
   02. Run the following commands in terminal
         # update software repositories
         sudo apt update
         # install available software updates
         sudo apt upgrade
         # install prerequisite packages
         sudo apt install curl wget apt-transport-https gnupg -y
         # add elasticsearch gpg key
         wget -qO - artifacts.elastic.co/GPG-KEY-elasticsearch | sudo gpg --dearmor -o /usr/share/keyrings/elasticsearch-keyring.gpg
         # add zammad gpg key
         curl -fsSL dl.packager.io/srv/zammad/zammad/key | gpg --dearmor | sudo tee /etc/apt/keyrings/zammad.gpg≫ /dev/null
         # add elasticsearch apt repository
         echo "deb [signed-by=/usr/share/keyrings/elasticsearch-keyring.gpg] artifacts.elastic.co/packages/8.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-8.x.list
         # add zammad apt repository
         echo "deb [signed-by=/etc/apt/keyrings/zammad.gpg] dl.packager.io/srv/deb/zammad/zammad/stable/debian 12 main"| sudo tee /etc/apt/sources.list.d/zammad.list
         # update software repositories
         sudo apt update
         # list installed languages
         locale | grep "LANG="
         # if not listed in the above output
         # install en_US.UTF-8 and set as default locale
         sudo apt install locales -y && sudo locale-gen en_US.UTF-8 && echo "LANG=en_US.UTF-8" ≫ sudo /etc/default/locale
         # install supporting packages
         sudo apt install libimlib2 elasticsearch postgresql postgresql-common redis-server nginx nodejs -y
         # start and enable services
         sudo systemctl enable postgresql --now && sudo systemctl enable redis-server --now && sudo systemctl enable nginx --now && sudo systemctl enable elasticsearch --now
         # update postgres max connections to 2000
         sudo sed -i 's/max_connections = 100/max_connections = 2000/' /etc/postgresql/*/main/postgresql.conf
         # restart postgres service
         sudo systemctl restart postgresql
         # install ingest-attachment for elasticsearch
         sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
         # restart elasticsearch service
         sudo systemctl restart elasticsearch
         # install zammad
         sudo apt install zammad -y
         # configure elasticsearch url
         sudo zammad run rails r "Setting.set('es_url', 'http://localhost:9200')"
         # rebuild elasticsearch search index
         sudo zammad run rake zammad:searchindex:rebuild
         # update server name in nginx config
         # replace ≪% SERVER DNS NAME %≫ before executing
         sudo sed -i 's/server_name localhost;/server_name ≪% SERVER DNS NAME %≫;/' /etc/nginx/sites-available/zammad.conf
         # restart nginx service
         sudo systemctl restart nginx
   03. Open a web browser and navigate to http://DNSorIP
   04. Click the Set up a new system button
   05. Enter a login, first name, last name, email address, password and check full permissions ≫ Click Create
   06. Complete the Organization details form ≫ Click Next
   07. Click Skip on the Email Notification screen
   08. Click Skip on the Connect Channels screen
   09. Welcome to Zammad

Source: docs.zammad.org/en/latest/install/package.html

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Install Zammad on Linux [Opensource Helpdesk Ticketing System]

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Run the following commands in the terminal # install prerequisites sudo apt install apt-transport-https ca-certificates curl software-properties-common gnupg-agent -y # add docker gpg key curl -fsSL https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release)/gpg | sudo apt-key add - # add docker software repository sudo add-apt-repository deb [arch=$(dpkg print-architecture)] https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release) $(lsb_release -cs) stable # install docker sudo apt install docker-ce docker-compose containerd.io -y # enable and start docker service sudo systemctl enable docker && sudo systemctl start docker # add the current user to the docker group sudo usermod -aG docker $USER # reauthenticate for the new group membership to take effect su - $USER Running Mealie 01. Continue following commands in a terminal window # create working directories mkdir ~/docker/mealie -p # set owner of docker directory sudo chown $USER:$USER ~/docker -R # run mealie container docker run -d name=mealie -v ~/docker/mealie:/app/data/ -p 9925:80 restart=unless-stopped hkotel/mealie 02. Open a web browser and navigate to http://DNSorIP:9925 03. Login with the username changeme@email.com and password MyPassword 04. Click the admin username in the left navigation menu 05. Update the Username, Full Name and Email as needed ≫ Click Update 06. Click the Change Password button 07. Enter the Current Password (MyPassword), enter and confirm a new password ≫ Click Change Password 08. Log out and log back in using the updated username and password 09. Welcome to Mealie Documentation: https://hay-kot.github.io/mealie/documentation/getting-started/install/ ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$ $Install Organizr - A Homelab Services Organizer/Dashboard - on Linux #Organizr #Dashboard #Linux Full steps can be found at https://i12bretro.github.io/tutorials/0795.html What is Organizr? ORGANIZR aims to be your one stop shop for your Servers Frontend. Do you have quite a bit of services running on your computer or server? Do you have a lot of bookmarks or have to memorize a bunch of ip’s and ports? Well, Organizr is here to help with that... - https://organizr.app/ Installation 01. Log into the Linux device 02. Run the following commands in a terminal window: # update software repositories sudo apt update # install available software updates sudo apt upgrade -y # install prerequisites sudo apt install curl wget zip git openssl -y # install Apache HTTPD and SQLite sudo apt install apache2 sqlite3 -y # install PHP components sudo apt install php7.4 libapache2-mod-php php7.4-common php7.4-mysql php7.4-sqlite3 php7.4-xml php7.4-zip php7.4-curl php7.4-fpm -y # download the latest organizr release wget -O ./organizr.zip https://github.com/causefx/Organizr/archive/v2-master.zip # extract the downloaded zip to /var/www/html sudo unzip ./organizr.zip -d /var/www/html # rename the extracted folder organizr sudo mv /var/www/html/Organizr* /var/www/html/organizr # set the owner of the organizr directory sudo chown -R www-data:www-data /var/www/html/organizr # create organizr apache configuration sudo nano /etc/apache2/sites-available/organizr.conf 03. Paste the following configuration into organizr.conf ≪Directory /var/www/html/organizr≫ Options Indexes FollowSymLinks AllowOverride All Require all granted RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^ /organizr/api/v2/index.php [QSA,L] ≪/Directory≫ 04. Press CTRL+O, Enter, CTRL+X to write the changes 05. Run the following command to enable the Organizr site # enable rewrite module sudo a2enmod rewrite # enable the organizr site sudo a2ensite organizr # restart the apache2 service sudo systemctl restart apache2 # generate a random string head /dev/urandom | LC_ALL=C tr -dc A-Za-z0-9 | head -c 30 Organizr Web Installer 01. Open a web browser and navigate to http://DNSorIP/organizr 02. Set the Installation Type to Personal ≫ Click Next 03. Complete the registration form by entering a username, email address and password ≫ Click Next 04. Copy the randomly generated string from the open terminal and paste it in the Hash Key field 05. Enter a Registration Password ≫ Click Next 06. Enter organizr.db as the Database Name and /var/www/html/organizr/data/ as the Database Path ≫ Click Test / Create Path ≫ Click Next 07. Review the summary ≫ Click Finish 08. Welcome to Organizr Source: https://docs.organizr.app/installation/prerequisites/installing-php ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$

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$Host Your Own GitHub Alternative with Gitea #Gitea #Git #Linux Full steps can be found at https://i12bretro.github.io/tutorials/0521.html What is Gitea Gitea is a community managed lightweight code hosting solution written in Go. - https://gitea.io/ Installing Gitea 01. Log into the Linux device 02. Run the following commands in a terminal: # update software repositories sudo apt update # install software updates sudo apt upgrade -y # install preprequisites sudo apt install git mariadb-server -y # create gitea user sudo adduser system shell /bin/bash gecos Git Version Control group disabled-password home /home/gitea gitea # configure the MySQL database sudo su mysql_secure_installation 03. Press Enter to login as root 04. Type Y and press Enter to set a root password, type the password twice to confirm 05. Type Y and press Enter to remove anonymous users 06. Type Y and press Enter to disallow root login remotely 07. Type Y and press Enter to remove the test database 08. Type Y and press Enter to reload privilege tables 09. Run the following command to login into MySQL: mysql -u root -p 10. Authenticate with the root password set earlier 11. Run the following commands to create the Gitea database and database user CREATE DATABASE gitea CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci; CREATE USER gitea_rw@localhost IDENTIFIED BY G1te@!; GRANT ALL PRIVILEGES ON gitea.* TO gitea_rw@localhost; FLUSH PRIVILEGES; EXIT; exit 12. Continue with the following commands: # download the Gitea binary wget -O ./gitea https://github.com/go-gitea/gitea/releases/download/v1.14.2/gitea-1.14.2-linux-amd64 # make gitea executable sudo chmod +x gitea # move gitea to /usr/local/bin sudo mv ./gitea /usr/local/bin/ # verify gitea can be found gitea version # create required directory structures sudo mkdir -p /etc/gitea /var/lib/gitea/{custom,data,indexers,public,log} sudo chown gitea:gitea /var/lib/gitea/{data,indexers,log} sudo chmod 750 /var/lib/gitea/{data,indexers,log} sudo chown root:gitea /etc/gitea sudo chmod 770 /etc/gitea # create gitea service sudo nano /etc/systemd/system/gitea.service 13. Paste the following into gitea.service [Unit] Description=Gitea After=syslog.target After=network.target After=mysql.service [Service] LimitMEMLOCK=infinity LimitNOFILE=65535 RestartSec=2s Type=simple User=gitea Group=gitea WorkingDirectory=/var/lib/gitea/ ExecStart=/usr/local/bin/gitea web -c /etc/gitea/app.ini Restart=always Environment=USER=git HOME=/home/gitea GITEA_WORK_DIR=/var/lib/gitea [Install] WantedBy=multi-user.target 14. Press CTRL+O, Enter, CTRL+X to write the changes to gitea.service 15. Continue with the following commands: # reload services sudo systemctl daemon-reload # enable gitea to run on boot and start now sudo systemctl enable now gitea 16. Open a web browser and navigate to http://DNSorIP:3000 17. Complete the database settings on the Initial Configuration screen ≫ Click the Install Gitea button 18. Click the Register Now link 19. Enter a username, email and password ≫ Click the Register Account button 20. Welcome to Gitea Source: https://about.gitlab.com/ ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$

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Run the following commands in the terminal # install prerequisites sudo apt install apt-transport-https ca-certificates curl software-properties-common gnupg-agent -y # add docker gpg key curl -fsSL https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release)/gpg | sudo apt-key add - # add docker software repository sudo add-apt-repository deb [arch=$(dpkg print-architecture)] https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release) $(lsb_release -cs) stable # install docker sudo apt install docker-ce docker-compose containerd.io -y # enable and start docker service sudo systemctl enable docker && sudo systemctl start docker # add the current user to the docker group sudo usermod -aG docker $USER # reauthenticate for the new group membership to take effect su - $USER Running the Organizr Container 01. Now that Docker is installed, run the following commands to setup the Organizr Docker container and run it # create working directory mkdir ~/docker/organizr -p # set ownership on the working directories sudo chown $USER:$USER ~/docker -R # list current uid and gid, note these for later id $user # run the organizr container docker run -d name=organizr -p 8880:80 -v ~/docker/organizr:/config -e PGID=1000 -e PUID=1000 restart unless-stopped organizr/organizr 02. Open a web browser and navigate to http://DNSorIP:8880 03. Select Personal from the Install Type dropdown ≫ Click Next 04. Enter an Admin Username, Email and Password ≫ Click Next 05. Open a new browser tab and navigate to https://www.random.org/passwords/?num=1&len=24&format=plain&rnd=new 06. Copy the generated random string ≫ Paste the string in the Hash Key field 07. Go back to the random.org tab and refresh the page to generate a new string 08. Copy the generated random string ≫ Paste the string in the Registration Password 09. Click Next 10. On the Database settings page enter the Database Name organizr and set the Database Location to /config/www/organizr/data/ ≫ Click the Test/Create Path button ≫ Click Next 11. Review the Summary ≫ Click Finish 12. Welcome to Organizr Documentation: https://hub.docker.com/r/organizr/organizr Source: https://docs.organizr.app/installation/installing-organizr ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$ $Run Group-Office Collaboration Suite in Docker #GroupOffice #CRM #Docker Full steps can be found at https://i12bretro.github.io/tutorials/0940.html What is Group Office? Group-Office is an enterprise CRM and groupware tool. Collaborate, Share projects, calendars, files and e-mail online with co-workers and clients. 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Continue with the following commands in a terminal window # create working directories mkdir ~/docker/group-office/{data,conf,share,tmp} -p && mkdir ~/docker/mariadb -p # create a config.php file sudo touch ~/docker/group-office/conf/config.php # set ownership on the working directories sudo chown $USER:$USER ~/docker -R # allow the container to write to working directories sudo chmod a+rwx -R ~/docker/group-office # create containers network docker network create containers # run the mariadb docker container docker run -d name mariadb network containers -e MYSQL_ROOT_PASSWORD=r00tp@$$ -e MYSQL_USER=groupoffice_rw -e MYSQL_PASSWORD=Grou40ff1c3 -e MYSQL_DATABASE=group_office -v ~/docker/mariadb:/var/lib/mysql -p 3306:3306 restart=unless-stopped mariadb:latest # run the group-office docker image docker run -d name group-office network containers -e MYSQL_USER=groupoffice_rw -e MYSQL_PASSWORD=Grou40ff1c3 -e MYSQL_DATABASE=group_office -e MYSQL_HOST=mariadb -p 9000:80 -v ~/docker/group-office/conf:/etc/groupoffice -v ~/docker/group-office/data:/var/lib/groupoffice -v ~/docker/group-office/tmp:/tmp/groupoffice restart=unless-stopped intermesh/groupoffice 02. Open a web browser and navigate to http://DNSorIP:9000 03. Click Continue at the welcome screen 04. Click Continue at the system requirements check 05. Complete the database configuration using the values below Database user=groupoffice_rw Database password=Grou40ff1c3 Database name=group_office Database hostname=mariadb Database port=3306 06. Click Continue 07. Create an administrator account by entering an Email, Username and password ≫ Select a Language ≫ Click Install 08. Once the installation completes, click Continue 09. Login using the username and password setup earlier 10. If prompted, enter and confirm a new password 11. Welcome to Group Office Documentation: https://github.com/Intermesh/docker-groupoffice/ ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$

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