Uploaded July 2026 | Updated September 2026, 1 week ago
How do you transform hundreds of pages of insurance policy documents into AI-powered decisions that help adjusters resolve claims faster?
In this episode of Beyond the Blueprints, Chad Jennings, Global Head of Customer Voice and Product Experience, IBM Software sits down with Mark Murphy, Founder & CEO of Claims Connection Group, and Gab Gilling, IBM Expert Labs, to explore the architecture behind Lexxari, an AI-powered insurance claims platform built on IBM watsonx.
Rather than focusing on AI prompts, this conversation dives into the technical architecture, integration patterns, scalability decisions, and engineering lessons behind a production deployment.
Learn how the team uses IBM watsonx.ai, watsonx Orchestrate, IBM Code Engine, and IBM Cloud to analyze complex insurance policies, support catastrophe response, and deliver faster, more consistent claims decisions.
00:00 Introduction
00:00:35 Meet Claims Connection Group & Lexxari
00:01:38 The Insurance Claims Challenge
00:02:35 Solving a Real Customer Use Case
00:04:17 Scaling for Catastrophe Events
00:08:05 Live Demo of Lexxari
00:17:17 Designing the Solution Architecture
00:23:20 Technical Architecture Walkthrough
00:25:22 Building a Modular, Scalable Platform
00:27:58 Engineering Lessons Learned
00:29:17 Customer Outcomes & Business Impact
00:30:47 What's Next for Lexxari
00:31:37 Final Thoughts
How do you transform hundreds of pages of insurance policy documents into AI-powered decisions that help adjusters resolve claims faster?
In this episode of Beyond the Blueprints, Chad Jennings, Global Head of Customer Voice and Product Experience, IBM Software sits down with Mark Murphy, Founder & CEO of Claims Connection Group, and Gab Gilling, IBM Expert Labs, to explore the architecture behind Lexxari, an AI-powered insurance claims platform built on IBM watsonx.
Rather than focusing on AI prompts, this conversation dives into the technical architecture, integration patterns, scalability decisions, and engineering lessons behind a production deployment.
Learn how the team uses IBM watsonx.ai, watsonx Orchestrate, IBM Code Engine, and IBM Cloud to analyze complex insurance policies, support catastrophe response, and deliver faster, more consistent claims decisions.
00:00 Introduction
00:00:35 Meet Claims Connection Group & Lexxari
00:01:38 The Insurance Claims Challenge
00:02:35 Solving a Real Customer Use Case
00:04:17 Scaling for Catastrophe Events
00:08:05 Live Demo of Lexxari
00:17:17 Designing the Solution Architecture
00:23:20 Technical Architecture Walkthrough
00:25:22 Building a Modular, Scalable Platform
00:27:58 Engineering Lessons Learned
00:29:17 Customer Outcomes & Business Impact
00:30:47 What's Next for Lexxari
00:31:37 Final Thoughts
