Uploaded August 2025 | Updated September 2026, 1 week ago
Which managed WordPress hosts have the best customer service? There's a lot that goes into quality support, and I spent months testing the top 7 providers.
Best customer service
BigScoots: craylor.link/bigscoots
Rocket.net: craylor.link/rocket
Kinsta: craylor.link/kinsta
Other providers
Hostinger: craylor.link/hostinger
InMotion: craylor.link/platformi
WP Engine: craylor.link/wpengine
WordPress.com: craylor.link/wpcom
Special thanks to Mike Demo for consulting on this video
Mike Demo: https://x.com/mpmike
Correction:
I would like to clarify that Kinsta does not use an AI chat bot for their support. They use an automated decision tree that immediately routes users to a real human from the right department.
Statements from hosting providers:
Kinsta
"We ask for hosting or SFTP/SSH access during migrations to ensure a smoother and more reliable process, especially for custom setups. We can also use a plugin (Migrate Guru) if customers prefer, though this requires customer permission under our Data Processing Addendum. And to clarify: Kinsta support is always human, our chat only routes questions to the right team, with AI optional in Application Hosting."
InMotion
"We appreciate you putting our process to the test alongside others. Transfers aren’t always simple, and this highlights places where we could have offered a smoother experience. We learn a lot from the challenges that come up, and we’re committed to demonstrating our progress in upcoming phases and migrations."
BigScoots
"I'm so proud of our team for being recognized as the top hosting provider in this review! Every interaction, from our live chat to our migration process, was highlighted for our consistency, clear communication, and genuine care. As VP of Client Success at BigScoots, it means the world to see our entire team’s dedication shining through" - Katie Stapley, VP of Client Success
WordPress.com
"Thank you, Christian. Your test exposed important flaws in our customer experience and we’re hard at work to fix them. We will improve the confusing handoff between chat and email and fix the issues you ran into with our AI agent by mid September. We will also eliminate the coverage gaps in our chat service over the next month. Alongside all that, we are reshaping how we help our customers: the future will be less process, more human connections. We can’t wait to show you and your audience a better experience in your follow-up test."
WP Engine
"We're truly sorry for the disappointing support experiences you had. We know we fell short of providing the expert help our customers' deserve.
Your feedback has been incredibly helpful, and we're taking it to heart. We are reviewing our internal processes and using your experience to provide better training for our team. Our commitment is to learn from this and ensure our customers always receive the best experience possible."
0:00 I tested the top 7 managed WordPress hosts
0:34 Our testing methods
2:53 The challenges we faced
3:22 The test scenarios
4:57 Kinsta
6:35 Hostinger
8:39 InMotion
10:53 Rocket.net
12:38 WP Engine
15:36 WordPress.com
19:47 BigScoots
21:56 Winners and losers
23:22 Key observations
🔒 Best VPN: craylor.link/vpn
🌐 Learn how to build a WordPress website for FREE: https://craylor.academy
💬 Join the Craylor Community on Discord (it's free!): craylor.link/discord
📞 Book a consultation (we can chat about anything!): craylor.link/consultation
🎥 Gear I use: craylor.link/kit
☕️ Like my content? You can buy me a coffee! craylor.link/coffee
Connect with me:
➞ Website: craylor.com
➞ X: craylor.link/x
➞ Instagram: craylor.link/instagram
➞ TikTok: craylor.link/tiktok
Affiliate link disclosure: most of my videos include affiliate links in the description. When you click an affiliate link, I may receive a commission for any products or services you purchase through that link. It doesn't cost you anything extra, and in some cases, you may receive a discount through my links. All my opinions are 100% honest, and you are welcome to purchase things by finding them on your browser instead of my links. Thank you for supporting the channel!
Which managed WordPress hosts have the best customer service? There's a lot that goes into quality support, and I spent months testing the top 7 providers.
Best customer service
BigScoots: craylor.link/bigscoots
Rocket.net: craylor.link/rocket
Kinsta: craylor.link/kinsta
Other providers
Hostinger: craylor.link/hostinger
InMotion: craylor.link/platformi
WP Engine: craylor.link/wpengine
WordPress.com: craylor.link/wpcom
Special thanks to Mike Demo for consulting on this video
Mike Demo: https://x.com/mpmike
Correction:
I would like to clarify that Kinsta does not use an AI chat bot for their support. They use an automated decision tree that immediately routes users to a real human from the right department.
Statements from hosting providers:
Kinsta
"We ask for hosting or SFTP/SSH access during migrations to ensure a smoother and more reliable process, especially for custom setups. We can also use a plugin (Migrate Guru) if customers prefer, though this requires customer permission under our Data Processing Addendum. And to clarify: Kinsta support is always human, our chat only routes questions to the right team, with AI optional in Application Hosting."
InMotion
"We appreciate you putting our process to the test alongside others. Transfers aren’t always simple, and this highlights places where we could have offered a smoother experience. We learn a lot from the challenges that come up, and we’re committed to demonstrating our progress in upcoming phases and migrations."
BigScoots
"I'm so proud of our team for being recognized as the top hosting provider in this review! Every interaction, from our live chat to our migration process, was highlighted for our consistency, clear communication, and genuine care. As VP of Client Success at BigScoots, it means the world to see our entire team’s dedication shining through" - Katie Stapley, VP of Client Success
WordPress.com
"Thank you, Christian. Your test exposed important flaws in our customer experience and we’re hard at work to fix them. We will improve the confusing handoff between chat and email and fix the issues you ran into with our AI agent by mid September. We will also eliminate the coverage gaps in our chat service over the next month. Alongside all that, we are reshaping how we help our customers: the future will be less process, more human connections. We can’t wait to show you and your audience a better experience in your follow-up test."
WP Engine
"We're truly sorry for the disappointing support experiences you had. We know we fell short of providing the expert help our customers' deserve.
Your feedback has been incredibly helpful, and we're taking it to heart. We are reviewing our internal processes and using your experience to provide better training for our team. Our commitment is to learn from this and ensure our customers always receive the best experience possible."
0:00 I tested the top 7 managed WordPress hosts
0:34 Our testing methods
2:53 The challenges we faced
3:22 The test scenarios
4:57 Kinsta
6:35 Hostinger
8:39 InMotion
10:53 Rocket.net
12:38 WP Engine
15:36 WordPress.com
19:47 BigScoots
21:56 Winners and losers
23:22 Key observations
🔒 Best VPN: craylor.link/vpn
🌐 Learn how to build a WordPress website for FREE: https://craylor.academy
💬 Join the Craylor Community on Discord (it's free!): craylor.link/discord
📞 Book a consultation (we can chat about anything!): craylor.link/consultation
🎥 Gear I use: craylor.link/kit
☕️ Like my content? You can buy me a coffee! craylor.link/coffee
Connect with me:
➞ Website: craylor.com
➞ X: craylor.link/x
➞ Instagram: craylor.link/instagram
➞ TikTok: craylor.link/tiktok
Affiliate link disclosure: most of my videos include affiliate links in the description. When you click an affiliate link, I may receive a commission for any products or services you purchase through that link. It doesn't cost you anything extra, and in some cases, you may receive a discount through my links. All my opinions are 100% honest, and you are welcome to purchase things by finding them on your browser instead of my links. Thank you for supporting the channel!
