Uploaded January 2024 | Updated September 2026, 2 days ago
Shravan Sogani, VP of Engineering at Clari, presents an insightful talk on effectively managing customer bugs and related processes in an enterprise SaaS multi product setting.
Shravan joined Clari in 2021 tasked with the mission to increase product quality.
3 years into this journey, he shares a practical playbook, explaining how Clari has transitioned to a more streamlined bug management system by simplifying intake processes, aligning bug prioritization, automating tooling, focusing on reporting, and proactively steering the plan.
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This talk was recorded at Elevate 2023, Plato's flagship engineering leadership conference hosted in San Francisco on Nov 7 and 8 2023.
Shravan Sogani, VP of Engineering at Clari, presents an insightful talk on effectively managing customer bugs and related processes in an enterprise SaaS multi product setting.
Shravan joined Clari in 2021 tasked with the mission to increase product quality.
3 years into this journey, he shares a practical playbook, explaining how Clari has transitioned to a more streamlined bug management system by simplifying intake processes, aligning bug prioritization, automating tooling, focusing on reporting, and proactively steering the plan.
--
This talk was recorded at Elevate 2023, Plato's flagship engineering leadership conference hosted in San Francisco on Nov 7 and 8 2023.
