Uploaded October 2025 | Updated September 2026, 1 week ago
🗺️ Map Your Customer Journey: bit.ly/4gW3PCy
I invited serial entrepreneur Hayden Miyamoto to walk through a pattern we've seen with over 100 companies in our Second Brain Enterprise program. Most businesses focus entirely on customer acquisition while the real growth happens in stages they're not even tracking. We'll break down the complete six-stage customer journey and show you the counterintuitive order to fix each stage. I'm also sharing the exact mapping exercise and assessment we use inside the course so you can identify where your business is losing momentum.
*RECOURSES:*
🙋 Get the free Master Prompt Template & GPT: bit.ly/4pWuQd9
*What You'll Learn:*
- The complete 6-stage customer journey framework (most businesses only track 3)
- Why the "marketing → sales → delivery" model is incomplete and costing you revenue
- The 5 R's of customer success that turn customers into revenue generators
- How to use AI to build and maintain these systems in hours, not months
*Who This Is For:*
- Solopreneurs ready to build scalable systems without hiring a team
- Entrepreneurs who can't answer basic questions about customer loss rates
- Business owners and leaders experiencing inconsistent growth month-to-month
CHAPTERS:
00:00 - 01:11 Your Customer Journey is Not Random
01:11 - 02:57 Stages 1 & 2
02:57 - 03:15 Mapping Exercise
03:15 - 04:17 Four Tips for Fixing Stages 1 & 2
04:17 - 05:02 Stage 3 & 4
05:02 - 06:20 Apple Example
06:20 - 08:51 The 5 R's of Customer Success
08:51 - 09:43 Four Tips for Fixing Stages 3 & 4
09:43 - 11:23 Stage 5 & 6
11:23 - 12:55 Three Tips for Fixing Stages 5 & 6
12:55 - 15:00 Your Implementation Timeline
-----------------------
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📚ORDER MY BEST-SELLING BOOKS
🧠 Building a Second Brain: A Proven Method to Organize Your Digital Life and Unlock Your Creative Potential: buildingasecondbrain.com/book
📂The PARA Method: Simplify, Organize, and Master Your Digital Life: buildingasecondbrain.com/para
👩🎓 TAKE MY SELF-PACED COURSES
1️⃣ Pillars of Productivity: buildingasecondbrain.com/pop
2️⃣ BASB Foundation: buildingasecondbrain.com/foundation
🤓 TEST YOUR PRODUCTIVITY POTENTIAL
Take our Productivity Pulse Check to evaluate your daily habits and find out where you can make improvements. Take the quiz now: fortelabs.typeform.com/pulsecheck?utm_source=youtube
👋 CONNECT WITH ME
📬 My weekly newsletter: fortelabs.com/subscribe
👩💻 LinkedIn: linkedin.com/in/tiagoforte
🌐 My website: buildingasecondbrain.com
💌 My blog: fortelabs.com/blog
🐦⬛ X: http://x.com/fortelabs
🟦 Facebook: facebook.com/fortelabs
🤳Instagram: instagram.com/fortelabsco
🗺️ Map Your Customer Journey: bit.ly/4gW3PCy
I invited serial entrepreneur Hayden Miyamoto to walk through a pattern we've seen with over 100 companies in our Second Brain Enterprise program. Most businesses focus entirely on customer acquisition while the real growth happens in stages they're not even tracking. We'll break down the complete six-stage customer journey and show you the counterintuitive order to fix each stage. I'm also sharing the exact mapping exercise and assessment we use inside the course so you can identify where your business is losing momentum.
*RECOURSES:*
🙋 Get the free Master Prompt Template & GPT: bit.ly/4pWuQd9
*What You'll Learn:*
- The complete 6-stage customer journey framework (most businesses only track 3)
- Why the "marketing → sales → delivery" model is incomplete and costing you revenue
- The 5 R's of customer success that turn customers into revenue generators
- How to use AI to build and maintain these systems in hours, not months
*Who This Is For:*
- Solopreneurs ready to build scalable systems without hiring a team
- Entrepreneurs who can't answer basic questions about customer loss rates
- Business owners and leaders experiencing inconsistent growth month-to-month
CHAPTERS:
00:00 - 01:11 Your Customer Journey is Not Random
01:11 - 02:57 Stages 1 & 2
02:57 - 03:15 Mapping Exercise
03:15 - 04:17 Four Tips for Fixing Stages 1 & 2
04:17 - 05:02 Stage 3 & 4
05:02 - 06:20 Apple Example
06:20 - 08:51 The 5 R's of Customer Success
08:51 - 09:43 Four Tips for Fixing Stages 3 & 4
09:43 - 11:23 Stage 5 & 6
11:23 - 12:55 Three Tips for Fixing Stages 5 & 6
12:55 - 15:00 Your Implementation Timeline
-----------------------
💌 Join our weekly newsletter for more tips and resources: fortelabs.com/subscribe
📚ORDER MY BEST-SELLING BOOKS
🧠 Building a Second Brain: A Proven Method to Organize Your Digital Life and Unlock Your Creative Potential: buildingasecondbrain.com/book
📂The PARA Method: Simplify, Organize, and Master Your Digital Life: buildingasecondbrain.com/para
👩🎓 TAKE MY SELF-PACED COURSES
1️⃣ Pillars of Productivity: buildingasecondbrain.com/pop
2️⃣ BASB Foundation: buildingasecondbrain.com/foundation
🤓 TEST YOUR PRODUCTIVITY POTENTIAL
Take our Productivity Pulse Check to evaluate your daily habits and find out where you can make improvements. Take the quiz now: fortelabs.typeform.com/pulsecheck?utm_source=youtube
👋 CONNECT WITH ME
📬 My weekly newsletter: fortelabs.com/subscribe
👩💻 LinkedIn: linkedin.com/in/tiagoforte
🌐 My website: buildingasecondbrain.com
💌 My blog: fortelabs.com/blog
🐦⬛ X: http://x.com/fortelabs
🟦 Facebook: facebook.com/fortelabs
🤳Instagram: instagram.com/fortelabsco
