Uploaded April 2026 | Updated September 2026, 3 weeks ago
If you see a “Scanning is Currently Unavailable” error in the HP app, this step‑by‑step guide will help you fix it quickly. This video walks you through five proven troubleshooting steps for HP USB‑connected printers running Windows 11, including updating Windows, resetting your printer, checking USB connection status, and reinstalling the HP app if needed. Follow along to restore scanning functionality and get your HP printer working again without advanced tools or technical experience.
What you will learn
Fix the “Scanning Is Currently Unavailable” error in the HP app
Enable Windows Updates to install scanning drivers and fixes
Perform a proper printer reset
Check and re‑establish USB connections in the HP app
Reset a USB printer connection in Windows 11
Test scanning using Windows Fax and Scan
Reinstall the HP app if scanning still fails
Top questions this video answers
Why does my HP printer say “Scanning is Currently Unavailable”?
How do I fix HP scanner not working on Windows 11?
Does resetting an HP printer fix scanning problems?
How do I reset a USB printer connection in Windows?
Why does scanning work in Windows but not the HP app?
When should I reinstall the HP app?
What should I do if my HP printer still won’t scan?
Chapters:
00:00 - Introduction
00:34 - Enable Windows updates
01:12 - Reset the printer
01:49 - Check the USB connection status
02:38 - Reset the USB printer connection
03:49 - Scan from other software
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HP #HPPrinter #HPScanner #PrinterScanningError #ScanningUnavailable #Windows11 #USBPrinter #PrinterTroubleshooting #HPApp #FixPrinter #TechSupport #HPHelp
How to fix a “Scanning Unavailable” error in the HP app for USB connected HP printers | HP Support
youtu.be/pdhKkkAL7ZE
If you see a “Scanning is Currently Unavailable” error in the HP app, this step‑by‑step guide will help you fix it quickly. This video walks you through five proven troubleshooting steps for HP USB‑connected printers running Windows 11, including updating Windows, resetting your printer, checking USB connection status, and reinstalling the HP app if needed. Follow along to restore scanning functionality and get your HP printer working again without advanced tools or technical experience.
What you will learn
Fix the “Scanning Is Currently Unavailable” error in the HP app
Enable Windows Updates to install scanning drivers and fixes
Perform a proper printer reset
Check and re‑establish USB connections in the HP app
Reset a USB printer connection in Windows 11
Test scanning using Windows Fax and Scan
Reinstall the HP app if scanning still fails
Top questions this video answers
Why does my HP printer say “Scanning is Currently Unavailable”?
How do I fix HP scanner not working on Windows 11?
Does resetting an HP printer fix scanning problems?
How do I reset a USB printer connection in Windows?
Why does scanning work in Windows but not the HP app?
When should I reinstall the HP app?
What should I do if my HP printer still won’t scan?
Chapters:
00:00 - Introduction
00:34 - Enable Windows updates
01:12 - Reset the printer
01:49 - Check the USB connection status
02:38 - Reset the USB printer connection
03:49 - Scan from other software
For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en
Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp
SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com
About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #HP #HPPrinter #HPScanner #PrinterScanningError #ScanningUnavailable #Windows11 #USBPrinter #PrinterTroubleshooting #HPApp #FixPrinter #TechSupport #HPHelp
How to fix a “Scanning Unavailable” error in the HP app for USB connected HP printers | HP Support
youtu.be/pdhKkkAL7ZE
