Uploaded March 2026 | Updated September 2026, 1 hour ago
"In Procurement, we’ve often been seen as the 'bad cops,' relishing our power tactics. But Tactical Empathy® changed the game. It’s not just about winning now; it’s about building long-term trust. I thought I understood it from books and podcasts, but this workshop revealed new insights and areas for improvement. For anyone in Procurement, this course is essential for elevating your skills and transforming your approach." : blackswanltd.com/contact
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
===============================================================
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: blackswanltd.com
Instagram: instagram.com/blackswangroupltd
Twitter: twitter.com/BlackSwanGrp
Facebook: facebook.com/BlackSwanLTD
LinkedIn: linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: linkedin.com/in/christophervoss
Instagram: instagram.com/thefbinegotiator/?hl=en
Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: amzn.to/3dutw0L
Thanks for watching!
"In Procurement, we’ve often been seen as the 'bad cops,' relishing our power tactics. But Tactical Empathy® changed the game. It’s not just about winning now; it’s about building long-term trust. I thought I understood it from books and podcasts, but this workshop revealed new insights and areas for improvement. For anyone in Procurement, this course is essential for elevating your skills and transforming your approach." : blackswanltd.com/contact
Stop losing and start WINNING. Negotiations can feel intimidating, but our methods make it easy. We rely on emotional intelligence and empathy to get the job done. Explore our content and find the best skills and strategies to ace negotiations. Head to our website to subscribe to our newsletter and attend one of our live events. See you there!
===============================================================
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: blackswanltd.com
Instagram: instagram.com/blackswangroupltd
Twitter: twitter.com/BlackSwanGrp
Facebook: facebook.com/BlackSwanLTD
LinkedIn: linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: linkedin.com/in/christophervoss
Instagram: instagram.com/thefbinegotiator/?hl=en
Grab a copy of #ChrisVoss book Never Split the Difference© today. Find it here: amzn.to/3dutw0L
Thanks for watching!
![The 3 Commodities In EVERY Negotiation
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The 3 Commodities In EVERY Negotiation](https://i.ytimg.com/vi/YJJjDKUj76E/mqdefault.jpg)
![Watch This Bank Robber Negotiation Roleplay!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! Watch This Bank Robber Negotiation Roleplay!](https://i.ytimg.com/vi/YV1oykhh-Ms/mqdefault.jpg)
![How To Negotiate Through Text
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How To Negotiate Through Text](https://i.ytimg.com/vi/YdR5VcUrXJk/mqdefault.jpg)
![How I Used Empathy In This Dangerous Negotiation
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How I Used Empathy In This Dangerous Negotiation](https://i.ytimg.com/vi/YpNGo5ojc94/mqdefault.jpg)
![Try This Instead Of Asking Someone A Question......
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! Try This Instead Of Asking Someone A Question......](https://i.ytimg.com/vi/ZQzGqb1NsTs/mqdefault.jpg)
![The One Negotiation Skill That Changes Everything
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The One Negotiation Skill That Changes Everything](https://i.ytimg.com/vi/_wJuqAqzsHs/mqdefault.jpg)

![The #1 SECRET To Winning Any Negotiation!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! The #1 SECRET To Winning Any Negotiation!](https://i.ytimg.com/vi/aPpvffJCOpM/mqdefault.jpg)
![How To Get Your Partner To Pick Any Restaurant
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How To Get Your Partner To Pick Any Restaurant](https://i.ytimg.com/vi/aojWCzKIF3k/mqdefault.jpg)
![He Made $12M By Telling The Truth!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! He Made $12M By Telling The Truth!](https://i.ytimg.com/vi/aqvxEz6Mzuo/mqdefault.jpg)
![How To Get FREE Flight Upgrades!
In this video, youll learn:
• [Key takeaway 1]
• [Key takeaway 2]
• [Key takeaway 3]
――――――――――――――――――――
FREE TOP 10 NO-ORIENTED QUESTIONS
INFOGRAPHIC: https://www.blackswanltd.com/the-black-swan-groups-top-10-no-oriented-questions
NEVER SPLIT THE DIFFERENCE: https://amzn.to/3dutw0L
BLACK SWAN GROUP COACHING: https://www.blackswanltd.com/live-events
――――――――――――――――――――
CHAPTERS:
00:00 — Introduction
[remaining timestamps]
Don’t Miss Out on the Latest Negotiating Insights
🔔Subscribe ⬇️
@Blackswanltd1
✉️Join our free Newsletter: https://blog.blackswanltd.com/the-edge
About The Black Swan Group
Founded and led by former lead FBI hostage negotiator, Chris Voss, the Black Swan Group has 10+ years of experience working with companies and individuals on taking their negotiation skills to the next level. Chris’ book, Never Split the Difference, is a Wall Street Journal bestseller and has sold over 2 million copies worldwide. Our expert team of coaches discuss everything from silence techniques to influential empathy.
Connect with The Black Swan Group
📨Website: https://www.blackswanltd.com
Instagram: https://www.instagram.com/blackswangroupltd/
Twitter: https://twitter.com/BlackSwanGrp
Facebook: https://www.facebook.com/BlackSwanLTD
LinkedIn: https://www.linkedin.com/company/the-black-swan-group
Connect with Chris
Linkedin: https://www.linkedin.com/in/christophervoss
Instagram: https://www.instagram.com/thefbinegotiator/?hl=en
Thanks for watching! How To Get FREE Flight Upgrades!](https://i.ytimg.com/vi/b9DN68W7wfg/mqdefault.jpg)