Uploaded January 2026 | Updated September 2026, 2 weeks ago

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AI has yet to deliver the ROI many leaders expected. What are they getting wrong? “This is probably the biggest, most complex transformation we’ve seen—but it’s 80 percent business transformation and 20 percent tech,” according to McKinsey’s North America Chair Eric Kutcher (mckinsey.com/our-people/eric-kutcher) . “That’s different from how most people have thought about it.” On this episode of The McKinsey Podcast (mckinsey.com/featured-insights/mckinsey-podcast) , Eric speaks with Global Editorial Director Lucia Rahilly about how CEOs can deliver on AI’s revolutionary potential—and meet this “legacy moment” successfully.


Theme music composed, performed, and produced by Joy Ngiaw.


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