Uploaded April 2026 | Updated September 2026, 2 weeks ago
Techcombank is transforming banking in Vietnam by becoming an AI-driven organization. Using the Databricks Platform, it built a centralized data lake serving 16.2 million customers and processing nearly 8 billion transactions daily.
With over 12,000 features in its feature store, Techcombank powers a “customer brain” that orchestrates decisions and interactions across channels. Rather than relying on external platforms, it keeps decision-making in-house to deliver faster, more accurate outcomes.
Its Lead Allocation and Curation Engine (LACE) combines 8,000+ features to match relationship managers with the right customers, driving conversion rates 3x higher while improving productivity and customer satisfaction.
With Databricks, Techcombank runs generative AI models, scales with built-in guardrails and continuously trains teams and partners. The result is a measurable impact for customers, the business and Vietnam.
✔️Try Databricks for Free: dbricks.co/41ha0L7
✔️ Hear more from our customers: databricks.com/customers
✔️ Read the Databricks blog: databricks.com/blog/category/company/customers
✔️ Learn more about Techcombank: techcombank.com
👉 Get Social
LinkedIn ► linkedin.com/company/databricks
Instagram ► instagram.com/databricksinc
Twitter ► twitter.com/databricks
#genai #databricks
Techcombank is transforming banking in Vietnam by becoming an AI-driven organization. Using the Databricks Platform, it built a centralized data lake serving 16.2 million customers and processing nearly 8 billion transactions daily.
With over 12,000 features in its feature store, Techcombank powers a “customer brain” that orchestrates decisions and interactions across channels. Rather than relying on external platforms, it keeps decision-making in-house to deliver faster, more accurate outcomes.
Its Lead Allocation and Curation Engine (LACE) combines 8,000+ features to match relationship managers with the right customers, driving conversion rates 3x higher while improving productivity and customer satisfaction.
With Databricks, Techcombank runs generative AI models, scales with built-in guardrails and continuously trains teams and partners. The result is a measurable impact for customers, the business and Vietnam.
✔️Try Databricks for Free: dbricks.co/41ha0L7
✔️ Hear more from our customers: databricks.com/customers
✔️ Read the Databricks blog: databricks.com/blog/category/company/customers
✔️ Learn more about Techcombank: techcombank.com
👉 Get Social
LinkedIn ► linkedin.com/company/databricks
Instagram ► instagram.com/databricksinc
Twitter ► twitter.com/databricks
#genai #databricks
