Uploaded June 2026 | Updated September 2026, 2 weeks ago
"Everyone needs to kind of rethink a lot of the different ways that their products work."
Village Global Luminary LP Mark Zuckerberg on what AI does to the economics of running a product:
"There were all these places where stuff just wasn't cost-effective to do before. Providing voice customer support for everyone who uses Meta. There are billions of people who use it. That would cost so much, and we don't charge for our product."
"Maybe now if you could have a voice AI that could answer 90% of people's questions, maybe now it actually makes sense to go hire the people to answer the other 10% that the AI can't. You're just getting 10x leverage."
"People are very fixated on the notion of AI being able to replace people's jobs. That's the wrong mental model.”
"Everyone needs to kind of rethink a lot of the different ways that their products work."
Village Global Luminary LP Mark Zuckerberg on what AI does to the economics of running a product:
"There were all these places where stuff just wasn't cost-effective to do before. Providing voice customer support for everyone who uses Meta. There are billions of people who use it. That would cost so much, and we don't charge for our product."
"Maybe now if you could have a voice AI that could answer 90% of people's questions, maybe now it actually makes sense to go hire the people to answer the other 10% that the AI can't. You're just getting 10x leverage."
"People are very fixated on the notion of AI being able to replace people's jobs. That's the wrong mental model.”
