Uploaded July 2020 | Updated September 2026, 1 day ago
How Conversational AI Will Empower One Billion Knowledge Workers with Moveworks CEO Bhavin Shah
As artificial intelligence redraws the boundaries of the possible in everything from math to logic to strategy, one of the most fundamental challenges for AI to date is a skill that comes easier to kindergarteners: reading comprehension. The difficulty of natural language understanding, or NLU, has left the world’s billion knowledge workers stuck performing routine tasks requiring the capacity for conversation, rather than more rewarding projects. But that status quo is changing, thanks to landmark innovations in NLU. The latest conversational AI chatbots are now interacting with employees in natural language — and autonomously handling their least favorite parts of the workday as a result. In this session, Moveworks CEO Bhavin Shah will explain:
- How companies of all sizes are transforming their small data into big data to automate processes like IT support.
- Why a probabilistic approach to conversation design has addressed the shortcomings of previous AI chatbots in the enterprise.
- What it takes for an AI bot to understand — and then instantly answer — questions that employees communicate using natural language.
To learn more about MIT Club of Northern California: mitcnc.org
Follow us on Twitter: twitter.com/mitcnc
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How Conversational AI Will Empower One Billion Knowledge Workers with Moveworks CEO Bhavin Shah
As artificial intelligence redraws the boundaries of the possible in everything from math to logic to strategy, one of the most fundamental challenges for AI to date is a skill that comes easier to kindergarteners: reading comprehension. The difficulty of natural language understanding, or NLU, has left the world’s billion knowledge workers stuck performing routine tasks requiring the capacity for conversation, rather than more rewarding projects. But that status quo is changing, thanks to landmark innovations in NLU. The latest conversational AI chatbots are now interacting with employees in natural language — and autonomously handling their least favorite parts of the workday as a result. In this session, Moveworks CEO Bhavin Shah will explain:
- How companies of all sizes are transforming their small data into big data to automate processes like IT support.
- Why a probabilistic approach to conversation design has addressed the shortcomings of previous AI chatbots in the enterprise.
- What it takes for an AI bot to understand — and then instantly answer — questions that employees communicate using natural language.
To learn more about MIT Club of Northern California: mitcnc.org
Follow us on Twitter: twitter.com/mitcnc
Like us on Facebook: facebook.com/MITCNC.TECH
Follow us on Instagram: instagram.com/mitcnc
Follow us on LinkedIn: linkedin.com/company/18323771
