Uploaded June 2025 | Updated September 2026, 15 hours ago

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Discover how digital transformation at Pratt & Whitney is revolutionizing customer support for jet engine service. Karine Lavoie-Tremblay, digital transformation lead, shares strategies to enhance productivity and empower employees and customers through innovative tools. EngineWise® Connect and the WalkMe smart walkthrough streamline digital operations for over 35,000 users, providing real-time data access and reduced helpdesk load. Explore how this collaborative approach minimizes duplication, optimizes operations with advanced analytics and provides tailored maintenance recommendations for our customers. Learn more: rtxcorp.co/45U2DMl

RTX is the world's largest aerospace and defense company. With more than 185,000 global employees, we push the limits of technology and science to redefine how we connect and protect our world.

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