How AI Is Changing The Future Of Customer Experience | Adobe Summit London @bernardmarr
How AI Is Changing The Future Of Customer Experience | Adobe Summit London  @bernardmarr
Uploaded July 2026 | Updated September 2026, 3 days ago
I’m at Adobe Summit London exploring how AI is reshaping the future of customer experience, marketing, creativity and brand visibility.

In this video, I share my key takeaways from the event, including how the conversation around AI has moved from experimentation to execution. I also look at examples from Sky and Heathrow, showing how leading brands are using AI to rethink creativity, customer engagement and visibility in an age where AI assistants and agents increasingly influence how people discover, compare and choose brands.

The big shift is clear: marketing is moving from isolated campaigns to intelligent orchestration. Businesses now need to connect data, content, journeys and decision-making in real time, while keeping human creativity, trust and brand governance at the center.

#AdobeSummitLondon @AdobeforBusiness #Sponsored #AdobePartnership #AI #CustomerExperience #MarketingAI #AgenticAI #DigitalMarketing #Adobe #AdobeSummit #GenerativeAI #BrandVisibility #FutureOfMarketing
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Bernard Marr |

How AI Is Changing The Future Of Customer Experience | Adobe Summit London

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