Uploaded December 2024 | Updated September 2026, 1 week ago
Updated on the Framework Community Forum:
It can also be seen during boot up or sitting at the LUKS password prompt (Linux encrypted boot disk prompt). Before the OS loads, the screen seems to be at it’s brightest until after you type in the password and the OS loads.
Framework acknowledge my frustration and the multiple back-and-forth we’ve been going through. For that, I’m acknowledging that Framework is a company that stands by their products and customers by not giving up or gaslighting us by saying “that’s within spec” like a lot of the comments on YouTube (of the video I posted) as well as Reddit.
I never understand why people tend to feel personally attacked when someone talks negatively about a company or product. People like that seem to be against consumer (and in turn, their own self) interests. I kinda get this back in the day with the Nintendo vs Sega wars, but we were kids then and didn’t know better (us vs them). As we get older, I’ve noticed there wasn’t an equivalent Sony vs Microsoft war with fans (if there was, I didn’t notice it - maybe because I was was no longer in school but in the work-force).
But I notice this in Reddit a lot. It’s not just Framework customers, but also anything. I find this on Google (Pixels), Apple (iPhones and Macs), PCMR (mostly anti-Linux, pro-Windows), Visible (non-existant customer service, people saying that’s actually a good thing and if you have issues chat support can’t resolve, then you’re just an idiot and it’s not Visible’s fault). I just don’t get that there’s no sympathy for the person feeling like there’s no recourse to their situation - and that it must be their fault.
I don’t see it in this forum, thank goodness. As we are in this together to hope to see Framework succeed and improve as well. Part of it is addressing the growing pains and not sweep it under the rug and pretend nothing is wrong. To Framework’s credit, they are not sweeping my issue under the rug.
I specifically said my issue because I cannot speak to other customers. I hope they are also being taken care of and made whole as well.
To Framework’s credit, again, they acknowledge the multiple part swap and the long journey we’ve been on, but they are sending me out another replacement display. While I personally am aspirated at this point, I am glad they didn’t just give up. Yeah, it sucks to have to replace the display again. Yeah, I’m aspirated because it’s another case of “again?” and no longer having faith that a 4th display would help - but at least they haven’t given up. And because of that, I shouldn’t either.
Updated on the Framework Community Forum:
It can also be seen during boot up or sitting at the LUKS password prompt (Linux encrypted boot disk prompt). Before the OS loads, the screen seems to be at it’s brightest until after you type in the password and the OS loads.
Framework acknowledge my frustration and the multiple back-and-forth we’ve been going through. For that, I’m acknowledging that Framework is a company that stands by their products and customers by not giving up or gaslighting us by saying “that’s within spec” like a lot of the comments on YouTube (of the video I posted) as well as Reddit.
I never understand why people tend to feel personally attacked when someone talks negatively about a company or product. People like that seem to be against consumer (and in turn, their own self) interests. I kinda get this back in the day with the Nintendo vs Sega wars, but we were kids then and didn’t know better (us vs them). As we get older, I’ve noticed there wasn’t an equivalent Sony vs Microsoft war with fans (if there was, I didn’t notice it - maybe because I was was no longer in school but in the work-force).
But I notice this in Reddit a lot. It’s not just Framework customers, but also anything. I find this on Google (Pixels), Apple (iPhones and Macs), PCMR (mostly anti-Linux, pro-Windows), Visible (non-existant customer service, people saying that’s actually a good thing and if you have issues chat support can’t resolve, then you’re just an idiot and it’s not Visible’s fault). I just don’t get that there’s no sympathy for the person feeling like there’s no recourse to their situation - and that it must be their fault.
I don’t see it in this forum, thank goodness. As we are in this together to hope to see Framework succeed and improve as well. Part of it is addressing the growing pains and not sweep it under the rug and pretend nothing is wrong. To Framework’s credit, they are not sweeping my issue under the rug.
I specifically said my issue because I cannot speak to other customers. I hope they are also being taken care of and made whole as well.
To Framework’s credit, again, they acknowledge the multiple part swap and the long journey we’ve been on, but they are sending me out another replacement display. While I personally am aspirated at this point, I am glad they didn’t just give up. Yeah, it sucks to have to replace the display again. Yeah, I’m aspirated because it’s another case of “again?” and no longer having faith that a 4th display would help - but at least they haven’t given up. And because of that, I shouldn’t either.
