Uploaded April 2026 | Updated September 2026, 1 day ago

---

In episode one of season six of 𝙏𝙖𝙠𝙞𝙣𝙜 𝙊𝙛𝙛 🛫 with Envoy, we meet Bernadette Marcy, who shares her 25-year Envoy career journey and how she leads her team of over 150 Customer Service Agents in Miami.

Learn more about Bernadette, her management style and what she loves about the job.