Uploaded December 2024 | Updated September 2026, 2 weeks ago
On this podcast, SME of NTT DATA, Megan Wang and Lisa Woodley discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.
On this podcast, SME of NTT DATA, Megan Wang and Lisa Woodley discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.










