Uploaded September 2022 | Updated September 2026, 4 days ago

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Want to drop-ship a Genova collection pack directly to a patient? This step-by-step walkthrough shows clinicians how to place a Ship to Patient order in the myGDX provider portal – from product selection and add-ons to billing choice, ICD-10 code entry, and final review.

What you’ll learn

1. How to log in to myGDX and start an Activate & Order Tests workflow
2. Verifying your practice address and provider selection
3. Choosing Ship to Patient and identifying Medicare vs. non-Medicare orders
4. Searching for a test (with CPT codes displayed) and selecting add-ons
5. Setting billing (client, patient, or let patient select)
6. Entering diagnosis (ICD-10) codes
7. Adding patient instructions (prep/collection notes)
8. Entering patient demographics & shipping address
9. Reviewing details and submitting the order so the collection pack ships to the patient

Get started

✅ Provider portal: gdx.net/mygdx
🔑 New to Genova? Create a clinician myGDX account: gdx.net (Go to Providers → Create an Account)

Support

- In-portal Video Tutorials
- Live Chat during business hours
- Email: info@gdx.net