Uploaded September 2026 | Updated September 2026, 1 day ago
A new study from Adobe for Business found that 68% of organizations have disconnected AI, which means that they aren't using the technology to create repeatable systems that meaningfully improve customer experience.
Alternatively, only 15% of organizations boasted an orchestrated system, meaning that they have developed AI-powered customer experiences that are connected and adaptive, always building on previous interactions.
So, be honest: what kind of customer experience is your AI providing?
A new study from Adobe for Business found that 68% of organizations have disconnected AI, which means that they aren't using the technology to create repeatable systems that meaningfully improve customer experience.
Alternatively, only 15% of organizations boasted an orchestrated system, meaning that they have developed AI-powered customer experiences that are connected and adaptive, always building on previous interactions.
So, be honest: what kind of customer experience is your AI providing?
