Uploaded January 2026 | Updated September 2026, 5 hours ago
A veteran crisis-communications expert and author of “Transport Management: Successes and Failures” (2026) joins the show. Linda Tavlin draws on more than 35 years of experience to discuss how transportation organizations—especially airlines—should communicate during major accidents and crises.
Linda and John Goglia reflect on their long professional history, including work on major aviation disasters. They illustrate how poor communication during crises often worsens outcomes, while good communication can significantly reduce long-term damage.
Linda shares a story about two airlines she helped train. After both had major accidents, one airline followed her approach to communicating about the accident and the other did not. The outcomes were very different.
Linda’s approach to crisis communication includes advice on who should communicate to the different groups who deal with an accident investigation. John also discusses the communication strategy in the investigation of the 1996 fatal ValuJet crash.
John, Linda and Todd Curtis also discuss the investigation of the 2013 Asiana crash in San Francisco, where a television station broadcast information about the pilots in the airliner that was both false and offensive.
Want to experience Flight Safety Detectives live? Become a channel member today. Join our Membership program for exclusive perks like live streams and Q&As and early access to episodes. Your membership support directly helps John, Greg and Todd to deliver expert insights into aviation safety.
Welcome newest members: @brentmayes @nenyures @jonlinde5822
Want to support our mission to enhance aviation safety? Become a sponsor. Flight Safety Detectives offers a direct connection with an engaged audience passionate about aviation and safety. Reach out to fsdsponsors@gmail.com.
Music: “Inspirational Sports” license ASLC-22B89B29-052322DDB8
A veteran crisis-communications expert and author of “Transport Management: Successes and Failures” (2026) joins the show. Linda Tavlin draws on more than 35 years of experience to discuss how transportation organizations—especially airlines—should communicate during major accidents and crises.
Linda and John Goglia reflect on their long professional history, including work on major aviation disasters. They illustrate how poor communication during crises often worsens outcomes, while good communication can significantly reduce long-term damage.
Linda shares a story about two airlines she helped train. After both had major accidents, one airline followed her approach to communicating about the accident and the other did not. The outcomes were very different.
Linda’s approach to crisis communication includes advice on who should communicate to the different groups who deal with an accident investigation. John also discusses the communication strategy in the investigation of the 1996 fatal ValuJet crash.
John, Linda and Todd Curtis also discuss the investigation of the 2013 Asiana crash in San Francisco, where a television station broadcast information about the pilots in the airliner that was both false and offensive.
Want to experience Flight Safety Detectives live? Become a channel member today. Join our Membership program for exclusive perks like live streams and Q&As and early access to episodes. Your membership support directly helps John, Greg and Todd to deliver expert insights into aviation safety.
Welcome newest members: @brentmayes @nenyures @jonlinde5822
Want to support our mission to enhance aviation safety? Become a sponsor. Flight Safety Detectives offers a direct connection with an engaged audience passionate about aviation and safety. Reach out to fsdsponsors@gmail.com.
Music: “Inspirational Sports” license ASLC-22B89B29-052322DDB8
