Gamers Nexus | Confronting ASUS Face-to-Face @GamersNexus | Uploaded June 2024 | Updated October 2024, 6 days ago.
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In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation. This follows our ASUS ROG Ally warranty claim series, with each episode linked below. Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors.
LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments)
Watch Part 1 (ASUS Scammed Us): youtube.com/watch?v=7pMrssIrKcY
Watch Part 2 (ASUS Says We're Confused): youtube.com/watch?v=I3DwhTc7Z4o
Watch Part 3 (ASUS On Government's Radar): youtube.com/watch?v=uYdtpU8FKO8
Like our content? Please consider becoming our Patron to support us: patreon.com/gamersnexus
Find our Newegg saga here: youtube.com/watch?v=2fnXsmXzphI&list=PLsuVSmND84QtAQc1-VjA5gT5v6ugM1gdZ
TIMESTAMPS
00:00:00 - Tension with ASUS
00:01:19 - Making Progress
00:03:15 - Why We're Doing This
00:05:43 - Timeline & Recap So Far
00:07:17 - ASUS at Computex
00:09:53 - Discussion 1: Global Director of Marketing
00:14:16 - Discussion 1: Apology from ASUS & First Request
00:16:41 - Discussion 1: Repair Deficiencies
00:18:50 - Escalating to an Executive of Customer Service
00:22:26 - Discussion 2: Head of Customer Service & Sr. Manager of CS
00:27:55 - Discussion 2: Is Statement 1 a Lie?
00:37:30 - D2: Making Progress
00:40:30 - D2: Refunds Promised
00:41:38 - D2: Shipping Refunds
00:43:40 - D2: Waiving Shipping for Repairs
00:45:00 - D2: Extending Repair Part Warranty
00:51:46 - D2: Changing ASUS Advance RMA Restrictions
00:56:15 - D2: KPIs & Employee Guidelines
01:01:36 - D2: Recapping the Improvements
01:07:19 - Conclusion & Results
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
t: twitter.com/gamersnexus
f: facebook.com/gamersnexus
w: gamersnexus.net
Steve Burke: Host, Writing, Editing
Mike Gaglione: Camera, Editing
Vitalii Makhnovets: Camera, Editing
Andrew Coleman: Editing
SUPPORT OUR WORK - Grab a GN Case Badge - store.gamersnexus.net/products/gn-3d-multi-level-pc-case-magnets-amd-ryzen-intel-gn-logo or a GN CyberSkeleton V2 Shirt store.gamersnexus.net/products/limited-edition-foil-cyberskeleton2-cotton-tshirt
In this video, we meet with ASUS physically to go over the ASUS RMA and warranty investigation. This follows our ASUS ROG Ally warranty claim series, with each episode linked below. Our objective is to see improvement for the betterment of the community, especially because ASUS is a sales leader and can set the example for its competitors.
LEARN ABOUT ASUS' COMMITMENTS & find the ASUS fast-track customer service template to be re-examined for past warranty claims, including for refunds of shipping, parts and labor, and other unfair charges: gamersnexus.net/news-features/confronting-asus-face-face (includes the fast-track customer service email address and other commitments)
Watch Part 1 (ASUS Scammed Us): youtube.com/watch?v=7pMrssIrKcY
Watch Part 2 (ASUS Says We're Confused): youtube.com/watch?v=I3DwhTc7Z4o
Watch Part 3 (ASUS On Government's Radar): youtube.com/watch?v=uYdtpU8FKO8
Like our content? Please consider becoming our Patron to support us: patreon.com/gamersnexus
Find our Newegg saga here: youtube.com/watch?v=2fnXsmXzphI&list=PLsuVSmND84QtAQc1-VjA5gT5v6ugM1gdZ
TIMESTAMPS
00:00:00 - Tension with ASUS
00:01:19 - Making Progress
00:03:15 - Why We're Doing This
00:05:43 - Timeline & Recap So Far
00:07:17 - ASUS at Computex
00:09:53 - Discussion 1: Global Director of Marketing
00:14:16 - Discussion 1: Apology from ASUS & First Request
00:16:41 - Discussion 1: Repair Deficiencies
00:18:50 - Escalating to an Executive of Customer Service
00:22:26 - Discussion 2: Head of Customer Service & Sr. Manager of CS
00:27:55 - Discussion 2: Is Statement 1 a Lie?
00:37:30 - D2: Making Progress
00:40:30 - D2: Refunds Promised
00:41:38 - D2: Shipping Refunds
00:43:40 - D2: Waiving Shipping for Repairs
00:45:00 - D2: Extending Repair Part Warranty
00:51:46 - D2: Changing ASUS Advance RMA Restrictions
00:56:15 - D2: KPIs & Employee Guidelines
01:01:36 - D2: Recapping the Improvements
01:07:19 - Conclusion & Results
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
t: twitter.com/gamersnexus
f: facebook.com/gamersnexus
w: gamersnexus.net
Steve Burke: Host, Writing, Editing
Mike Gaglione: Camera, Editing
Vitalii Makhnovets: Camera, Editing
Andrew Coleman: Editing
