Uploaded April 2026 | Updated September 2026, 2 weeks ago

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Learn how to clear a paper jam in the top door for the HP LaserJet Enterprise printer series. Top door jams are often indicated by the error code beginning with “13.B2”.

This jam is often indicated by the following error codes:
13.B2.FF, 13.B2.A1, 13.B2.D1, 13.B2.A2, 13.B2.D2, 13.B2.A3, 13.B2.D3, 13.B2.A4, 13.B2.D4, 13.B2.A5, 13.B2.D5.

This video applies to the following models:
HP LaserJet Enterprise 5501;
HP LaserJet Enterprise 5502;
HP LaserJet Enterprise X50352;
HP LaserJet Enterprise X50452;
HP LaserJet Enterprise MFP 5601;
HP LaserJet Enterprise MFP 5602;
HP LaserJet Enterprise MFP X52952;
HP LaserJet Enterprise MFP X53052;
HP LaserJet Enterprise 6500;
HP LaserJet Enterprise 6501;
HP LaserJet Enterprise X60257;
HP LaserJet Enterprise X60357;
HP LaserJet Enterprise MFP 6600;
HP LaserJet Enterprise MFP X62758.

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This video was produced by HP.
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Clear a “13.B2” paper jam | HP LaserJet Enterprise printer series
youtu.be/JO7vOqPjMaY