Chatbot testing in the real world: Making sense of an emerging practice - XConf APAC 2025 @thoughtworks
Chatbot testing in the real world: Making sense of an emerging practice - XConf APAC 2025 @thoughtworks
Uploaded November 2025 | Updated September 2026, 2 weeks ago
This talk explores why chatbot testing is different from traditional QA, covering the test lifecycle (NLU, flows, integration), real world challenges like flakiness and data variety, and lessons learned from practice. As conversational AI grows, testing must evolve – join us to discuss and help shape this emerging practice.

Speakers:
Tayakorn Gindavichu, Quality Engineer, Thoughtworks
Warintorn Phusomsai, Quality Analyst, Thoughtworks

thoughtworks.com/xconf
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Chatbot testing in the real world: Making sense of an emerging practice - XConf APAC 2025

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