Uploaded February 2026 | Updated September 2026, 2 weeks ago

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Bridget McCormack, president and CEO of the American Arbitration Association (AAA), explains how the organization avoided “pilot purgatory” and moved from experimentation to enterprise-wide impact. She discusses the leadership and strategic focus required to turn promising pilots into scalable, lasting results.

Read the full interview here: mckinsey.com/capabilities/quantumblack/our-insights/modernizing-a-100-year-old-business-model-with-ai

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