Uploaded March 2026 | Updated September 2026, 3 weeks ago

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Building an effective civil service is crucial for public service delivery and good governance, but reforming bureaucratic institutions is notoriously difficult.

Join Martin Williams, Associate Professor of Organisational Studies and Associate Professor (by courtesy) of Political Science and Public Policy at the University of Michigan, in conversation with Ngaire Woods, Dean of the Blavatnik School of Government, to discuss his new book Reform as Process: Implementing Change in Public Bureaucracies.

Blavatnik School of Government,
University of Oxford
bsg.ox.ac.uk