Uploaded November 2018 | Updated September 2026, 2 hours ago
Blake Morgan (@blakemichellem) is an author, keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience technology. Her first book is More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.
In our wide-ranging conversation, we cover many things, including:
- How customer service can make or break companies
- Why augmented reality and virtual reality are such exciting technologies for Blake
- What to look out for when building a business
- The future of ecommerce and competing with Amazon
- How the future of work is changing faster than we can react
- The scary reality of data, privacy and personalization
- Why AI will be such a transformational tool for customer service
- What Blake thinks about startups and Silicon Valley
- Why business will look very different in the future
- The issues and advantages of robots in our homes
- How AI evolves into love and relationships
Blake is adjunct faculty at the Rutgers executive education MBA program, contributes to Forbes, the Harvard Business Review and Hemispheres Magazine and is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon and many more and has a wealth of knowledge on the future of commerce and customer relations/experiences, something not often enough talked about.
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https://disruptors.fm
SUBSCRIBE TO PODCAST ON iTUNES
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SUBSCRIBE TO PODCAST ON ANDROID (Any Podcast App)
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JOIN OUR NEWSLETTER + GET FREE AUDIOBOOK
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Blake Morgan (@blakemichellem) is an author, keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience technology. Her first book is More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.
In our wide-ranging conversation, we cover many things, including:
- How customer service can make or break companies
- Why augmented reality and virtual reality are such exciting technologies for Blake
- What to look out for when building a business
- The future of ecommerce and competing with Amazon
- How the future of work is changing faster than we can react
- The scary reality of data, privacy and personalization
- Why AI will be such a transformational tool for customer service
- What Blake thinks about startups and Silicon Valley
- Why business will look very different in the future
- The issues and advantages of robots in our homes
- How AI evolves into love and relationships
Blake is adjunct faculty at the Rutgers executive education MBA program, contributes to Forbes, the Harvard Business Review and Hemispheres Magazine and is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon and many more and has a wealth of knowledge on the future of commerce and customer relations/experiences, something not often enough talked about.
--
VISIT THE DISRUPTORS FOR TONS MORE INTERVIEWS, TOPICS & GUIDES
https://disruptors.fm
SUBSCRIBE TO PODCAST ON iTUNES
https://disruptors.fm/itunes
SUBSCRIBE TO PODCAST ON ANDROID (Any Podcast App)
https://disruptors.fm/android
JOIN OUR NEWSLETTER + GET FREE AUDIOBOOK
https://disruptors.fm/join
SUPPORT US WITH TAX-DEDUCTIBLE DONATION
https://disruptors.fm/support
