Uploaded September 2025 | Updated September 2026, 3 weeks ago
Earlier this year, we revealed our Player Support Roadmap – a series of key commitments to improving our support services and anti-cheating systems over the course of 2025. With the project in full swing, it’s time to give you an update on our progress and show you what to expect next! 📍 Full blog here: ow.ly/WEYr50WZq2x
0:00 - Intro
0:57 - Your Feedback Is Important
1:10 - Post Roadmap Survey
1:29 - Upcoming Updates Overview
1:49 - Underway: Chat Spam Model
2:04 - Done: Reporting Outcomes
2:15 - Underway: Scaper, our AI Assistant
2:40 - Done: Single Point of Contact Phase 2
2:49 - Improved Ban Appeal Process
3:10 - Underway: Improved Response Times
3:20 - Coming Soon: Live Chat
3:37 - Ban Appeals
4:10 - Done: Account Security & Recovery Options
4:35 - Account Hijacking Detection
5:08 - Jagex Account Secure Recovery
5:25 - Cheating Detection & Removal
5:54 - Underway: Real World Trading Focus
6:19 - Looking Ahead & Your Feedback
7:03 - Mod Ash Outro
7:27 - Full Roadmap
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Play RuneScape for free on PC and Mobile:
📲 On Mobile https://rs.game/RuneScapeMobile
⭐️ On Steam https://rs.game/Steam
RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items such as Treasure Hunter Keys. These keys can be used to unlock treasure chests, which contain random items. Please see the PEGI information page for more information: pegi.info/search-pegi?q=runescape
#RuneScape #MMORPG
Earlier this year, we revealed our Player Support Roadmap – a series of key commitments to improving our support services and anti-cheating systems over the course of 2025. With the project in full swing, it’s time to give you an update on our progress and show you what to expect next! 📍 Full blog here: ow.ly/WEYr50WZq2x
0:00 - Intro
0:57 - Your Feedback Is Important
1:10 - Post Roadmap Survey
1:29 - Upcoming Updates Overview
1:49 - Underway: Chat Spam Model
2:04 - Done: Reporting Outcomes
2:15 - Underway: Scaper, our AI Assistant
2:40 - Done: Single Point of Contact Phase 2
2:49 - Improved Ban Appeal Process
3:10 - Underway: Improved Response Times
3:20 - Coming Soon: Live Chat
3:37 - Ban Appeals
4:10 - Done: Account Security & Recovery Options
4:35 - Account Hijacking Detection
5:08 - Jagex Account Secure Recovery
5:25 - Cheating Detection & Removal
5:54 - Underway: Real World Trading Focus
6:19 - Looking Ahead & Your Feedback
7:03 - Mod Ash Outro
7:27 - Full Roadmap
-------
Play RuneScape for free on PC and Mobile:
📲 On Mobile https://rs.game/RuneScapeMobile
⭐️ On Steam https://rs.game/Steam
RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items such as Treasure Hunter Keys. These keys can be used to unlock treasure chests, which contain random items. Please see the PEGI information page for more information: pegi.info/search-pegi?q=runescape
#RuneScape #MMORPG
