Uploaded September 2025 | Updated September 2026, 2 weeks ago
Earlier this year, we revealed our Player Support Roadmap – a series of key commitments to improving our support services and anti-cheating systems over the course of 2025. With the project in full swing, it’s time to give you an update on our progress and show you what to expect next! 📜 Full blog here: https://osrs.game/PS-Roadmap-Sept-2025-Update
0:00 - Intro
0:57 - Your Feedback Is Important
1:10 - Post Roadmap Survey
1:29 - Upcoming Updates Overview
1:49 - Underway: Chat Spam Model
2:04 - Done: Reporting Outcomes
2:15 - Underway: Scaper, our AI Assistant
2:40 - Done: Single Point of Contact Phase 2
2:49 - Improved Ban Appeal Process
3:10 - Underway: Improved Response Times
3:20 - Coming Soon: Live Chat
3:37 - Ban Appeals
4:10 - Done: Account Security & Recovery Options
4:35 - Account Hijacking Detection
5:08 - Jagex Account Secure Recovery
5:25 - Cheating Detection & Removal
5:54 - Underway: Real World Trading Focus
6:19 - Looking Ahead & Your Feedback
7:03 - Mod Ash Outro
7:27 - Full Roadmap
Old School RuneScape is a retro game version of RuneScape from 2007 which we returned at the community's request. The community controls the developmental direction of Old School RuneScape by voting on which updates it would like to receive.
The world's largest and most popular MMORPG, Old School RuneScape has been played by over 260 million players since the 2001 release of RuneScape. Old School RuneScape unites the intricate mechanics of modern MMOs with the nostalgic point-and-click gameplay of early role-playing games.
Old School RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items. Please see the PEGI information page for more information: pegi.info/search-pegi?q=runescape
#OSRSMobile #OldSchoolRS #OldSchoolRuneScape #OSRS #RuneScape #PlayerSupport
Earlier this year, we revealed our Player Support Roadmap – a series of key commitments to improving our support services and anti-cheating systems over the course of 2025. With the project in full swing, it’s time to give you an update on our progress and show you what to expect next! 📜 Full blog here: https://osrs.game/PS-Roadmap-Sept-2025-Update
0:00 - Intro
0:57 - Your Feedback Is Important
1:10 - Post Roadmap Survey
1:29 - Upcoming Updates Overview
1:49 - Underway: Chat Spam Model
2:04 - Done: Reporting Outcomes
2:15 - Underway: Scaper, our AI Assistant
2:40 - Done: Single Point of Contact Phase 2
2:49 - Improved Ban Appeal Process
3:10 - Underway: Improved Response Times
3:20 - Coming Soon: Live Chat
3:37 - Ban Appeals
4:10 - Done: Account Security & Recovery Options
4:35 - Account Hijacking Detection
5:08 - Jagex Account Secure Recovery
5:25 - Cheating Detection & Removal
5:54 - Underway: Real World Trading Focus
6:19 - Looking Ahead & Your Feedback
7:03 - Mod Ash Outro
7:27 - Full Roadmap
Old School RuneScape is a retro game version of RuneScape from 2007 which we returned at the community's request. The community controls the developmental direction of Old School RuneScape by voting on which updates it would like to receive.
The world's largest and most popular MMORPG, Old School RuneScape has been played by over 260 million players since the 2001 release of RuneScape. Old School RuneScape unites the intricate mechanics of modern MMOs with the nostalgic point-and-click gameplay of early role-playing games.
Old School RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items. Please see the PEGI information page for more information: pegi.info/search-pegi?q=runescape
#OSRSMobile #OldSchoolRS #OldSchoolRuneScape #OSRS #RuneScape #PlayerSupport
