Uploaded July 2026 | Updated September 2026, 3 weeks ago
See how Big Boy Restaurants modernizes restaurant operations with Oracle Simphony and Oracle Payments to improve reliability, reporting, and guest experiences. Learn how an integrated Oracle platform helps accelerate deployments, streamline operations, and support future growth at https://social.ora.cl/6006BD0atj
Big Boy Restaurants is a family restaurant chain headquartered in Michigan that uses Oracle Simphony and Oracle Payments to modernize restaurant operations, improve reliability, and support growth across its locations. As the company expands with food trucks, drive-through experiences, and traditional full-service restaurants, Oracle provides the technology foundation to help Big Boy deliver consistent guest experiences while simplifying operations.
In this customer story, Matthew A. Gilmour, director of information technology at Big Boy Restaurants, explains how Oracle Simphony replaced legacy point-of-sale technology that limited reporting, integrations, and uptime. With Oracle Simphony, Big Boy improved system reliability, accelerated restaurant deployments, and enabled integrations that support evolving business needs. Oracle Payments also helped reduce refund processing times from as long as 14 days to as few as one to three days while delivering a faster, more reliable payment experience, including tap-to-pay functionality.
Big Boy also uses Oracle reporting and analytics to access transaction data in near real time, helping teams make better operational decisions. Menu updates that once required weeks can now be completed in about an hour, and new restaurants and franchisees can be brought online within 24 hours. With Oracle, Big Boy is building a flexible technology foundation that supports operational efficiency today while creating opportunities to enhance guest experiences in the future.
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See how Big Boy Restaurants modernizes restaurant operations with Oracle Simphony and Oracle Payments to improve reliability, reporting, and guest experiences. Learn how an integrated Oracle platform helps accelerate deployments, streamline operations, and support future growth at https://social.ora.cl/6006BD0atj
Big Boy Restaurants is a family restaurant chain headquartered in Michigan that uses Oracle Simphony and Oracle Payments to modernize restaurant operations, improve reliability, and support growth across its locations. As the company expands with food trucks, drive-through experiences, and traditional full-service restaurants, Oracle provides the technology foundation to help Big Boy deliver consistent guest experiences while simplifying operations.
In this customer story, Matthew A. Gilmour, director of information technology at Big Boy Restaurants, explains how Oracle Simphony replaced legacy point-of-sale technology that limited reporting, integrations, and uptime. With Oracle Simphony, Big Boy improved system reliability, accelerated restaurant deployments, and enabled integrations that support evolving business needs. Oracle Payments also helped reduce refund processing times from as long as 14 days to as few as one to three days while delivering a faster, more reliable payment experience, including tap-to-pay functionality.
Big Boy also uses Oracle reporting and analytics to access transaction data in near real time, helping teams make better operational decisions. Menu updates that once required weeks can now be completed in about an hour, and new restaurants and franchisees can be brought online within 24 hours. With Oracle, Big Boy is building a flexible technology foundation that supports operational efficiency today while creating opportunities to enhance guest experiences in the future.
Like what you learned about Big Boy's Oracle story? Subscribe now https://social.ora.cl/60025k87j
Join us at Oracle AI World Vegas: https://social.ora.cl/60035eVvJ
Contact Oracle Industries sales: https://social.ora.cl/6007cxSEZ
Learn more about Oracle Industries: https://social.ora.cl/6003cxQNb
Follow us here:
LinkedIn: https://social.ora.cl/60035eXuF
X: https://social.ora.cl/6008abVgG
Instagram: https://social.ora.cl/60095eXDN
Facebook: https://social.ora.cl/60065enQp
