Uploaded June 2020 | Updated September 2026, 2 hours ago
A tale about how much a business shoves complicating circumstances on the customer instead of trying their best to accomodate them.
Communication was minimal, too. I strongly suspect no technician read my problem description.
Also no explanations given about *why* their policy is so rigid.
EVGA for example does (or did?) do direct replacement if it is safe to say that the product suffered a defect.
My suspicion about the technical issue:
Maybe a buffer capacitor is damaged, so the mainboard does not get a sufficient initial power portion to allow startup and thus sends a no to the PSU, and the PSU keeps sending a tiny initial portion of power to the mainboard that eventually sufficiently charges its capacitors to allow startup.
This suspicion hardened when I removed the ATX12V2 plug to see whether I could use my emergency PC's PSU which does not have two ATX12V plugs. Which I guess I can, since my system eventually powered up without both plugs, but it took longer.
CORRECTION: Each powerup takes longer in general. I just had to wait ~15 minutes. So I cannot run it for a couple more days until RMA has dealt with their backlog. I will have to send it in and wait a long time, and hope my emergency PC's PSU can do the job in the meantime.
UPDATE 2020-06-16: Old PC's PSU installed. It is compatible. But now I have another annoying sound from that shortly after having finally gotten rid of the annoying fan rattle. And it's hard to pinpoint. It's either the PSU (which would be bad for a silent model) or the HDD suddenly started making noises. And it's more annoying than the Enermax fan rattle. But seems it can be fixed by repowering the PC. Every start I have to power it down and back up a moment later to make it go away.
... We'll see how long the replacement takes. Probably maximum mentioned or longer.
UPDATE 2020-07-16: Exactly one month later I got a replacement device. Basically the predictable outcome that could have been done right-away.
ALMOST FORGOT: When uninstalling it, I saw it was an electrical component that had visibly burst. Might have been one tasked with catching voltage spikes from the grid. But would be a bit surprising since I got a surge protector there.
A tale about how much a business shoves complicating circumstances on the customer instead of trying their best to accomodate them.
Communication was minimal, too. I strongly suspect no technician read my problem description.
Also no explanations given about *why* their policy is so rigid.
EVGA for example does (or did?) do direct replacement if it is safe to say that the product suffered a defect.
My suspicion about the technical issue:
Maybe a buffer capacitor is damaged, so the mainboard does not get a sufficient initial power portion to allow startup and thus sends a no to the PSU, and the PSU keeps sending a tiny initial portion of power to the mainboard that eventually sufficiently charges its capacitors to allow startup.
This suspicion hardened when I removed the ATX12V2 plug to see whether I could use my emergency PC's PSU which does not have two ATX12V plugs. Which I guess I can, since my system eventually powered up without both plugs, but it took longer.
CORRECTION: Each powerup takes longer in general. I just had to wait ~15 minutes. So I cannot run it for a couple more days until RMA has dealt with their backlog. I will have to send it in and wait a long time, and hope my emergency PC's PSU can do the job in the meantime.
UPDATE 2020-06-16: Old PC's PSU installed. It is compatible. But now I have another annoying sound from that shortly after having finally gotten rid of the annoying fan rattle. And it's hard to pinpoint. It's either the PSU (which would be bad for a silent model) or the HDD suddenly started making noises. And it's more annoying than the Enermax fan rattle. But seems it can be fixed by repowering the PC. Every start I have to power it down and back up a moment later to make it go away.
... We'll see how long the replacement takes. Probably maximum mentioned or longer.
UPDATE 2020-07-16: Exactly one month later I got a replacement device. Basically the predictable outcome that could have been done right-away.
ALMOST FORGOT: When uninstalling it, I saw it was an electrical component that had visibly burst. Might have been one tasked with catching voltage spikes from the grid. But would be a bit surprising since I got a surge protector there.
