Uploaded May 2026 | Updated September 2026, 2 weeks ago
Financial institutions face evolving customer demographics demanding seamless experiences across channels. Fifth Third Bank will explore how conversational AI enhances customer experience with improved Net Promoter Scores and CSATs while achieving operational efficiency through lower average handle time. Discover how these agentic experiences can be seamlessly leveraged across multiple modalities—chat and voice—with consistency, delivering measurable business impact. We'll also discuss risk management and governance frameworks for these solutions that are required to move to production, alongside critical evaluations that enable financial institutions to confidently scale agentic AI.
Learn more about AWS events: https://go.aws/events
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More AWS videos: bit.ly/2O3zS75
More AWS events videos: bit.ly/316g9t4
ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
#AWSEvents
Financial institutions face evolving customer demographics demanding seamless experiences across channels. Fifth Third Bank will explore how conversational AI enhances customer experience with improved Net Promoter Scores and CSATs while achieving operational efficiency through lower average handle time. Discover how these agentic experiences can be seamlessly leveraged across multiple modalities—chat and voice—with consistency, delivering measurable business impact. We'll also discuss risk management and governance frameworks for these solutions that are required to move to production, alongside critical evaluations that enable financial institutions to confidently scale agentic AI.
Learn more about AWS events: https://go.aws/events
Subscribe:
More AWS videos: bit.ly/2O3zS75
More AWS events videos: bit.ly/316g9t4
ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
#AWSEvents
