Uploaded January 2025 | Updated September 2026, 2 weeks ago

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The draft Aviation Customer Rights Charter sets out the expectations of fair and reasonable conduct by airlines and airports. The draft Charter has been produced by the Aviation Industry Ombuds Scheme and is seeking input on the scope and detail of the proposed rights in the Charter. This is an Auslan translation of the Charter consultation paper. For more information, visit www.infrastructure.gov.au/Aviation-Rights-Charter.
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