Gamers Nexus | ASUS Already On Government's Radar for Warranty Issues @GamersNexus | Uploaded May 2024 | Updated October 2024, 6 days ago.
Grab the GN Foil CyberSkeleton V2 shirt! store.gamersnexus.net/products/limited-edition-foil-cyberskeleton2-cotton-tshirt
With ASUS' issues now spanning several years of our coverage -- if not decades before that -- we are now committed to getting the industry's leading manufacturer by sales to actually improve. That starts with customer education. Our past two videos looked into the ASUS warranty scam, with episode 2 focusing on the legal side with an attorney to discuss Magnuson-Moss Act claims, and now we're speaking with Right to Repair Expert Nathan Proctor, on recommendation from Louis Rossmann. This coverage will go over consumer rights, how ASUS is in trouble with the FTC already for warranty void stickers previously, and how there's a chance for ASUS to improve and do better for its customers.
Find our discussion with ASUS: youtube.com/watch?v=Z0ZoCYXmF0Q
GN Warranty Self-Advocacy Kit: gamersnexus.net/gn-extras-news/gamersnexus-warranty-response-kit
Fill-in our survey that we will submit to the FTC to make sure they see it (if you've been screwed by ASUS): geni.us/asusclaim
Fill-in the official FTC form if you've been screwed by a manufacturer: reportfraud.ftc.gov
Learn more about PIRG here: pirg.org/topics/right-to-repair
Watch Part 1 (ASUS Scammed Us): youtube.com/watch?v=7pMrssIrKcY
Watch Part 2 (ASUS Says We're Confused): youtube.com/watch?v=I3DwhTc7Z4o
The best way to support our work is through our store: store.gamersnexus.net
Like our content? Please consider becoming our Patron to support us: patreon.com/gamersnexus
TIMESTAMPS
00:00 - Knowing Your Consumer Rights
04:45 - What We Want for ASUS
06:38 - Consumer Rights Education
09:25 - Government Action is Next
10:53 - Companies That Didn't Suck for RMAs
14:51 - Introducing Nathan Proctor
15:16 - A Time This Worked (Google Chromebooks)
17:50 - Improving ASUS
20:00 - Illegal Tying, Laws, Your Rights
21:28 - ASUS Already on FTC's Radar
23:11 - Is ASUS in Violation?
25:52 - Can We Actually Fix This?
32:15 - Consumers Do Have Power
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
t: twitter.com/gamersnexus
f: facebook.com/gamersnexus
w: gamersnexus.net
Steve Burke: Host
Vitalii Makhnovets: Video
Nathan Proctor: Guest
Grab the GN Foil CyberSkeleton V2 shirt! store.gamersnexus.net/products/limited-edition-foil-cyberskeleton2-cotton-tshirt
With ASUS' issues now spanning several years of our coverage -- if not decades before that -- we are now committed to getting the industry's leading manufacturer by sales to actually improve. That starts with customer education. Our past two videos looked into the ASUS warranty scam, with episode 2 focusing on the legal side with an attorney to discuss Magnuson-Moss Act claims, and now we're speaking with Right to Repair Expert Nathan Proctor, on recommendation from Louis Rossmann. This coverage will go over consumer rights, how ASUS is in trouble with the FTC already for warranty void stickers previously, and how there's a chance for ASUS to improve and do better for its customers.
Find our discussion with ASUS: youtube.com/watch?v=Z0ZoCYXmF0Q
GN Warranty Self-Advocacy Kit: gamersnexus.net/gn-extras-news/gamersnexus-warranty-response-kit
Fill-in our survey that we will submit to the FTC to make sure they see it (if you've been screwed by ASUS): geni.us/asusclaim
Fill-in the official FTC form if you've been screwed by a manufacturer: reportfraud.ftc.gov
Learn more about PIRG here: pirg.org/topics/right-to-repair
Watch Part 1 (ASUS Scammed Us): youtube.com/watch?v=7pMrssIrKcY
Watch Part 2 (ASUS Says We're Confused): youtube.com/watch?v=I3DwhTc7Z4o
The best way to support our work is through our store: store.gamersnexus.net
Like our content? Please consider becoming our Patron to support us: patreon.com/gamersnexus
TIMESTAMPS
00:00 - Knowing Your Consumer Rights
04:45 - What We Want for ASUS
06:38 - Consumer Rights Education
09:25 - Government Action is Next
10:53 - Companies That Didn't Suck for RMAs
14:51 - Introducing Nathan Proctor
15:16 - A Time This Worked (Google Chromebooks)
17:50 - Improving ASUS
20:00 - Illegal Tying, Laws, Your Rights
21:28 - ASUS Already on FTC's Radar
23:11 - Is ASUS in Violation?
25:52 - Can We Actually Fix This?
32:15 - Consumers Do Have Power
** Please like, comment, and subscribe for more! **
Links to Amazon and Newegg are typically monetized on our channel (affiliate links) and may return a commission of sales to us from the retailer. This is unrelated to the product manufacturer. Any advertisements or sponsorships are disclosed within the video ("this video is brought to you by") and above the fold in the description. We do not ever produce paid content or "sponsored content" (meaning that the content is our idea and is not funded externally aside from whatever ad placement is in the beginning) and we do not ever charge manufacturers for coverage.
Follow us in these locations for more gaming and hardware updates:
t: twitter.com/gamersnexus
f: facebook.com/gamersnexus
w: gamersnexus.net
Steve Burke: Host
Vitalii Makhnovets: Video
Nathan Proctor: Guest
