API vs MCP Connectors for Copilot @MSFTMechanics

Uploaded August 2026 | Updated September 2026, 2 weeks ago

API or MCP server — which Copilot connector do you need? API connections are indexed for read operations; MCP servers aren't indexed and support read and write. Set both up under Copilot Connectors in the Microsoft 365 admin center to extend Work IQ to ServiceNow, CRMs, databases, and ticketing systems.

▶ Full episode: youtu.be/9JQCYDi_YUE
▶ Get started: https://aka.ms/WorkIQ

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