Uploaded April 2024 | Updated September 2026, 1 hour ago
Bjorn Ingi Knutssen is one of the major reasons that Matt and his friends had such a positive experience in Iceland. He was the group's tour guide and was instrumental in either setting up or influencing many of the “Lessons from Iceland” Matt talked about in Episode 340. Bjorn is a native Icelander and has tremendous experience within the business and hospitality sectors, both in Iceland and around the world. He became a tour guide later in life when he was looking for something fun to do. He is also a certified wine expert and runs an attraction of his own, Vínskólinn Við Vatnið, which translates to “Wine School by the Lake”. In this episode, Bjorn talks about Icelandic tourism, conquering yourself and managing logistics
Icelandic Tourism
“We have way more tourism in the Southwest of Iceland.”
Compared to the US, Icelandic tourism is in its infancy. In fact, the majority of tourists who come to visit Iceland stay in the Southwestern corner of the country, which is where you find the major airport, the capital city of Reykjavík and destinations like the Golden Circle and the Blue Lagoon Spa. But if you venture out to the East and North, you will encounter unparalleled (and undisturbed) beauty.
Icelandic tourism has gotten major boosts from a few things over the years. First, a volcano that erupted that drew people to the area, and second, a marketing campaign that highlighted Iceland as a convenient stop-over between New York and Europe. Of course, not every Icelander is keen on turning their home into a tourist destination. Bjorn told us of two farmers who owned the property on either side of a canyon. One embraced tourism, the other did not. It’s unfortunate, Bjorn said, because the farmer with the better view is the one who is against the influx of tourists.
Conquering yourself
“I have a mindset that I need to go outside of my comfort zone and tackle things.”
Bjorn has accomplished a lot in his life, both personally and professionally. From beating cancer to starting a new career late in life, Bjorn knows what it’s like to either be pushed out of his comfort zone, or to push himself beyond his current limits.
When Bjorn decided to test for his wine certification, he felt it was like going back to school. But, he said, in those situations you just have to read, research and learn in order to be ready for the next challenge. In many ways, Bjorn was inferring that we have to conquer our present self to grow into our future self.
Managing logistics
“Instead of calling Ops to do things, you take matters into your own hands.”
Whether directing the operations of Iceland’s largest airport or executing a tour for 18 people, Bjorn emphasizes the importance of personally managing the logistics that matter to the end user's experience. For example, in Iceland, the weather can be unpredictable, so it’s imperative to look ahead, use your resources and make contingency plans.
Even on Matt’s tour, there were sights and experiences that they had to miss because of closed roads. Luckily, Bjorn looked ahead, knew of some alternative options and made a plan. The result was a seamless, and extremely enjoyable, experience.
To learn more about Bjorn and his wine school, check out Vínskólinn Við Vatnið.
This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:
Scheduling and correspondence by Kristen Karaliunas
Audio and video editing by Abby Giganan
To connect with AttractionPros:
AttractionPros.com
AttractionPros@gmail.com
AttractionPros on Facebook
AttractionPros on LinkedIn
AttractionPros on Instagram
AttractionPros on Twitter (X)
Bjorn Ingi Knutssen is one of the major reasons that Matt and his friends had such a positive experience in Iceland. He was the group's tour guide and was instrumental in either setting up or influencing many of the “Lessons from Iceland” Matt talked about in Episode 340. Bjorn is a native Icelander and has tremendous experience within the business and hospitality sectors, both in Iceland and around the world. He became a tour guide later in life when he was looking for something fun to do. He is also a certified wine expert and runs an attraction of his own, Vínskólinn Við Vatnið, which translates to “Wine School by the Lake”. In this episode, Bjorn talks about Icelandic tourism, conquering yourself and managing logistics
Icelandic Tourism
“We have way more tourism in the Southwest of Iceland.”
Compared to the US, Icelandic tourism is in its infancy. In fact, the majority of tourists who come to visit Iceland stay in the Southwestern corner of the country, which is where you find the major airport, the capital city of Reykjavík and destinations like the Golden Circle and the Blue Lagoon Spa. But if you venture out to the East and North, you will encounter unparalleled (and undisturbed) beauty.
Icelandic tourism has gotten major boosts from a few things over the years. First, a volcano that erupted that drew people to the area, and second, a marketing campaign that highlighted Iceland as a convenient stop-over between New York and Europe. Of course, not every Icelander is keen on turning their home into a tourist destination. Bjorn told us of two farmers who owned the property on either side of a canyon. One embraced tourism, the other did not. It’s unfortunate, Bjorn said, because the farmer with the better view is the one who is against the influx of tourists.
Conquering yourself
“I have a mindset that I need to go outside of my comfort zone and tackle things.”
Bjorn has accomplished a lot in his life, both personally and professionally. From beating cancer to starting a new career late in life, Bjorn knows what it’s like to either be pushed out of his comfort zone, or to push himself beyond his current limits.
When Bjorn decided to test for his wine certification, he felt it was like going back to school. But, he said, in those situations you just have to read, research and learn in order to be ready for the next challenge. In many ways, Bjorn was inferring that we have to conquer our present self to grow into our future self.
Managing logistics
“Instead of calling Ops to do things, you take matters into your own hands.”
Whether directing the operations of Iceland’s largest airport or executing a tour for 18 people, Bjorn emphasizes the importance of personally managing the logistics that matter to the end user's experience. For example, in Iceland, the weather can be unpredictable, so it’s imperative to look ahead, use your resources and make contingency plans.
Even on Matt’s tour, there were sights and experiences that they had to miss because of closed roads. Luckily, Bjorn looked ahead, knew of some alternative options and made a plan. The result was a seamless, and extremely enjoyable, experience.
To learn more about Bjorn and his wine school, check out Vínskólinn Við Vatnið.
This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:
Scheduling and correspondence by Kristen Karaliunas
Audio and video editing by Abby Giganan
To connect with AttractionPros:
AttractionPros.com
AttractionPros@gmail.com
AttractionPros on Facebook
AttractionPros on LinkedIn
AttractionPros on Instagram
AttractionPros on Twitter (X)



![AP Podcast: Episode 349 - James Jensen of JUMP
James Jensen is the founder and CEO of JUMP, the world’s first wingsuit base jumping simulator. If you have ever dreamed of flying like Superman, but don’t have the time, ability or finances to do it for real, this hyper-realistic simulation might be for you. Early in his life, James began oil painting like his father. Later when he discovered computers, he was happy to locate the undo button and that is what springboarded his career as a designer. From there he opened his own design agency where he worked with actors on specific sets and greenscreens, and it wasn’t long after that that he founded the VOID, another immersive attraction. That then led to the founding of JUMP in 2022. In this thought-provoking episode, James talks about going into the future, transformational experiences, and that fear is an illusion.
Going into the future
“In late 2016, I imagined going to JUMP, and what that would be like as a customer.”
James didn’t realize that he and Nicola Tesla had something in common… they would both image their projects or products as they would be in the future (before creation). In James’ case, he mapped out the customer journey and the experience based on the vision of what he saw in the future.
He also wrote a customer review of that imagined experience, which ultimately turned into a guide for his team about what they were trying to create. It directly impacted marketing, the design of the attraction, and how they were trying to make the customer feel throughout the process.
Transformational experiences
“We want you to know one truth. You’re standing in an airplane and you’re about to jump out 15,000 feet to the ground.”
Base jumping in a wingsuit would likely be a transformational experience. As a human, you would have done what very few others have the time, budget, or desire to do, but it would be something you would never forget and you would likely look at life from a different perspective.
The hyper-realistic experience of JUMP, while a simulation of that base jump, aims to be just as transformational because you believe you did something unbelievable. Pulling back the curtain on how JUMP does it, James says a huge part of the experience is to remove all evidence of other input you might notice. Nothing can break the illusion of your new “truth,” that you are about to fly!
Fear is an illusion
“It’s your moment to jump past that [fear] and see success.”
James tells us how when someone is getting ready to jump at JUMP, they are standing at the edge of the airplane, the wind is hitting their face, and they feel the real fear of being unsafe, or that something is about to happen and they need to protect themselves. The “fear state” is created not by what is really happening, but what we project might happen and we feel that fear in the moment.
James hopes that by allowing people to experience fear, and then jump past it in a safe place, people will take not only the experience, but the learning with them. This can help people be more productive and effective as they reevaluate situations in their own lives where fear might be holding them back.
To learn about JUMP, visit https://www.limitlessflight.com/ or follow their social media accounts: Instagram, Facebook, TikTok, Twitter (X).
This podcast wouldnt be possible without the incredible work of our faaaaaantastic team:
-Scheduling and correspondence by Kristen Karaliunas
-Audio and video editing by Abby Giganan AP Podcast: Episode 349 - James Jensen of JUMP](https://i.ytimg.com/vi/avfroVkYacs/mqdefault.jpg)






