Uploaded January 2025 | Updated September 2026, 3 weeks ago

---

Problem: Experiencing black screen issues with any graphics driver other than Microsoft Basic Display Adapter

00:00:00 Begin Live Stream
00:15:56 Detailed description of the problem symptom begins
00:41:29 Beginning of my ideas for identifying and solving the problem
01:19:03 My reaction to comments on my videos
01:43:20 First realization of the actual cause of the problem came from this chat comment
01:43:53 Connecting remote to the problem computer
01:45:25 First view of Device Manager confirming "Other Devices" chipset drivers have not been installed
01:49:38 Solution: Install chipset drivers
02:21:19 Status of my defective RAM
02:28:45 Proof of the solution

Credit to @garyweisenberger for first mention of the actual cause of the problem.

Components: AMD Ryzen 9 9900X CPU, ASUS TUF Gaming X670E-Plus Wifi AM5 Motherboard

Engagement: Join us in chat during the live show or in comments after the show in offering troubleshooting suggestions to a community member for resolving this issue on his brand-new PC build.

Details: More information and live interaction during the show.

If you have a computer issue or question:

💻 Ask Your Questions:

Email: Drop me a line at dougbetts@livewindowstraining.com

Comments: Leave your queries in the comments section of any video

Live Chat: Join the conversation during our live streams and get real-time answers!

Stay Connected: Subscribe and hit the bell icon to never miss an update. Dive into our content and turn tech troubles into triumphs!

Links:
Today's Trailer:


Sat 1/18/2025 Episode 585