Uploaded July 2026 | Updated September 2026, 1 hour ago
In this session at the Conference of Montréal 2026, Omer Acar, CEO of Raffles and Fairmont, shares his vision for the future of luxury hospitality, exploring how artificial intelligence can enhance the human experience at the heart of exceptional service.
Speakers:
• Omer Acar, CEO, Raffles and Fairmont
• Rosanna Caira, Editor, Hotelier Magazine
Topics discussed:
• Artificial intelligence in luxury hospitality
• Leadership in the age of AI
• The future of luxury hotels
• Human-centered guest experience
• AI-driven operational efficiency
• Employee training and digital transformation
• Hospitality leadership and organizational culture
• Customer service and personalization
As artificial intelligence reshapes industries around the world, luxury hospitality faces a unique challenge: embracing technological innovation while preserving the human connection that defines exceptional guest experiences. In this conversation, Omer Acar explains how AI can streamline operations, reduce administrative tasks, and empower employees to focus on what matters most, which is creating memorable moments for guests.
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In this session at the Conference of Montréal 2026, Omer Acar, CEO of Raffles and Fairmont, shares his vision for the future of luxury hospitality, exploring how artificial intelligence can enhance the human experience at the heart of exceptional service.
Speakers:
• Omer Acar, CEO, Raffles and Fairmont
• Rosanna Caira, Editor, Hotelier Magazine
Topics discussed:
• Artificial intelligence in luxury hospitality
• Leadership in the age of AI
• The future of luxury hotels
• Human-centered guest experience
• AI-driven operational efficiency
• Employee training and digital transformation
• Hospitality leadership and organizational culture
• Customer service and personalization
As artificial intelligence reshapes industries around the world, luxury hospitality faces a unique challenge: embracing technological innovation while preserving the human connection that defines exceptional guest experiences. In this conversation, Omer Acar explains how AI can streamline operations, reduce administrative tasks, and empower employees to focus on what matters most, which is creating memorable moments for guests.
👉 Don’t forget to like, share, and subscribe for more insights from the world’s most influential leaders.
Visit our website: forum-americas.org
Follow IEFA
LinkedIn: ca.linkedin.com/company/international-economic-forum-of-the-americas
Facebook: facebook.com/Forum.Americas
Instagram: instagram.com/forumamericas
X: https://x.com/AmericasForum
