Uploaded May 2026 | Updated September 2026, 2 weeks ago

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AI is rapidly reshaping banking and financial services, especially in areas like fraud, risk and customer expectations.

Darshan Chandarana, Advisor for AI GTM at Thoughtworks, shares how financial institutions use AI to stay ahead in an evolving threat landscape. As fraud becomes more sophisticated, organizations are navigating an AI-driven arms race while addressing the human side of adoption.

Key takeaways:
- AI-driven fraud detection in banking.
- The AI arms race in financial services.
- Rising customer expectations for AI-led protection.
- Why AI adoption is ultimately a people challenge.
In the end, driving AI in financial services is possible with trust, speed and getting ahead of risk. Listen to the full video to learn how to protect your customers with the right AI implementation.
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